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What is Southeastern Rewards?

Being part of the Southeastern community means so much more than just getting the train so we want to offer something back to all our passengers to say thank you.
Receiving Southeastern Rewards is simple and easy. Create a Southeastern Account on our website and every month we'll send you rewards directly to your email. Just make sure that you have opted in to “Southeastern promotions, rewards and offers” in the 'My Preferences' section of your online account settings.

To see all terms and conditions please click here

Have questions? We can help

What is Southeastern Rewards?

Southeastern Rewards is our way of saying thank you to our passengers. As a Southeastern passenger, you simply need to choose to receive rewards by opting in to receiving “Southeastern promotions, rewards and offers” in your account settings.


What is Southeastern Rewards Plus?

If you have registered for The Key we will send you a monthly email that has enhanced rewards. These might give a reward for longer, a bigger discount or enable you to sign up for exclusive competitions. 

Does it cost anything to join Southeastern Rewards?

No, membership is free. However, you will need to sign in to your account, click on ‘Account details’ and click the ‘Marketing and service-related notifications’ tab to subscribe.

What rewards are available?

We update our rewards once a month.  You will receive information about the current Rewards through a monthly Rewards email. 

How many Rewards can I claim?

You can claim each Reward once per month. 

How do I opt out of Southeastern Rewards emails?

To opt out you need to sign in to your account, click on ‘Account details’ and click the ‘Marketing and service-related notifications’ tab to unsubscribe.

Had a problem redeeming a Reward?

If you have any issues with redeeming a Reward please contact us via our Contact us page

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