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Last updated: 10:01

What is Southeastern Rewards?

Being part of the Southeastern community means more than getting the train, you can also sign up to receive our fantastic email.

Southeastern Rewards gives you access to offers, discounts and competitions from our exclusively selected partners.

They're all sourced by us and local to you!

From delicious food and drink and hand-made crafts to incredible experiences and days out, we partner with amazing businesses across our network, including Chapel Down Brewery, Macknade Fine Foods, Chatham Dockyard and many more.

Signing up to Southeastern Rewards is simple and easy.

Create your Southeastern Account here and every month we'll send you rewards directly to your email. Just make sure that you have opted in to "Southeastern promotions, rewards and offers" in the 'My Preferences' section of your online account settings.

Rewards Plus

For access to bigger discounts, extra freebies and exclusive competitions, upgrade to Rewards Plus. Simply switch to using our contactless smartcard, The Key, and you'll automatically be upgraded. With The Key, you can buy and download your tickets at home, fast-track through stations and avoid queues. Order your free Key card when you create your account.

Have questions? We can help

Southeastern Rewards is our way of saying thank you to our passengers. As a Southeastern passenger, you simply need to choose to receive rewards by opting in to receiving “Southeastern promotions, rewards and offers” in your account settings.


If you have registered for The Key we will send you a monthly email that has enhanced rewards. These might give a reward for longer, a bigger discount or enable you to sign up for exclusive competitions. 

No, membership is free. However, you will need to sign in to your account, click on ‘My Preferences’ and click the "Southeastern promotions, rewards and offers" tab to subscribe.

We update our rewards once a month.  You will receive information about the current Rewards through a monthly Rewards email. 

To opt out you need to sign in to your account, click on ‘My Preferences’ and click the "Southeastern promotions, rewards and offers" tab to unsubscribe.

If you have any issues with redeeming a Reward please contact us via our Contact us page

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