Southeastern

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Refunds

Find out when and how you can apply for a refund on Southeastern train tickets, including Season Tickets

Apply for a refund

Find out when and how you can apply for a refund on Southeastern train tickets, including Season Tickets.

When can you apply for a refund?

You can apply for a refund:

  • Before the date and time your ticket is for
  • Up to 28 days after your ticket has expired

Daily and Season Tickets being surrendered for non-use can be applied for at our ticket offices or through customer services.

The expiry date depends on the terms and conditions for that ticket.

If you apply for a refund after your daily ticket has expired, we’ll charge a £10 admin fee. However, the admin fee is not applicable to Season Tickets.

Refunds for Intermediate sickness and First class declassification can be applied for by contacting customer services.


Refunds on Season Tickets

To be eligible for a refund:

  • Monthly or longer Season Tickets must have at least seven days remaining on them
  • 7-day Season Tickets must have at least three days remaining on them

We’ll calculate your refund from the date it was applied for. There is no administration fee.


Refund application form for online bookings

To apply for a refund download the refund form.

Complete it and send it with the ticket you want refunded and any other travel documents like a copy of your booking confirmation to:

Southeastern Online Refunds
Freepost RTSK-BXJE-CCHL
ASHBY DE LA ZOUCH
LE65 9EL

We recommend you send your Season Ticket by special or recorded delivery.

If your ticket hasn’t been printed yet. You can apply for a refund using our online contact form.


Refund on Railcard

If you have forgotten to travel with your railcard and were unable to get the discount on your ticket, then you can apply for a refund. Please send copies of your rail tickets and your railcard to our Customer Services team and they will be able to help you. They can be contacted at:
 
Southeastern Customer Services
PO Box 10422
Ashby-de-la-Zouch
LE65 9EL
 
Find out how to get in touch with us.