We’re very sorry if the strike action disrupted your plans.

Please apply for a refund if you didn't travel.

Refunds for strike action

Applying for a refund

If you bought a ticket from a Southeastern station, via our website or Southeastern app and you decide not to travel, you can apply for a refund using the form below.

Further details can be found in the FAQs below.

How to obtain a refund

Refunds on Season tickets

Season ticket refund calculator

If you'd like an estimate of what refund you might get, please use the Season ticket refund calculator below. The exact amount may vary depending on the final validation of the refund application.


Sickness refund

If you have been unwell for four or more consecutive weeks, you can apply for a part-refund on your Season ticket. To claim a Sickness refund please fill out the form above, send a copy of your Season ticket, along with copies of your medical certificates and provide the dates you were unable to use your ticket.

Refund FAQs