Your contactless smart ticket
What is The Key?
The Key is our contactless smartcard which means you can buy and download your tickets at home, fast-track through the station and avoid the queues.
The Key’s contactless technology allows you to hold the card over the reader at the ticket gate. It’s also wipeable and easy to clean, leaving you in control.
Using your Key you can buy single, return and season tickets, it’s totally flexible. You are also able to buy tickets for most other train companies across mainland Britain and TfL, so you get straight to your destination with just one purchase.
If your Key is lost or stolen, we’ll block it so you won’t lose out, plus we will replace it for free. Should you need to get a refund, simply log into your account and follow the easy steps. The money will be refunded directly to you. Plus, if your journey is delayed by 15 minutes or more it is easy to claim compensation under our Delay Repay scheme.
By having The Key, you’ll also get access to our Rewards Plus program where you can receive monthly emails with exclusive discounts, offers and competitions from attractions and brands.
How to get The Key?
You will receive your Key card in the post within 7 working days.
You can then buy single, return and season tickets.
To load them on to The Key, simply tap your card onto the back of your phone.
You are now ready to travel on our trains, allowing you to tap in and tap out at the station.
If you have more questions about how to use The Key please visit our Key FAQs
If you do not want to use your smartphone, you can login to your online account where you can buy your tickets. Go to your starting station and tap The Key to the yellow card reader on the automatic ticket barrier, this will load your ticket onto your Key.
If there is no automatic ticket barrier at your starting station you don’t need to tap in but you will need to tap out if there are barriers at the end of your journey. When buying tickets in this way you will need to allow 2 hours between purchasing your ticket online and loading it onto The Key.
Remember to keep The Key card separate from other contactless cards to prevent ‘card clash’ when touching the reader.