A smarter alternative to paper tickets
The Key contactless smartcard
Our Key smartcard is an alternative to paper tickets, that makes it quicker and easier to travel.
If you have the Southeastern app you can quickly load your tickets on to your Key card at home, allowing you to reduce the time you spend at the station.
You can use your Key card to buy single, return and season tickets.
If you’re planning to travel to the office a couple of times a week, our Flexi Season ticket could be the perfect option for your commute. Exclusively available on The Key, the Flexi Season ticket offers 8 days of travel in 28 days – any time between two stations. Flexi Season tickets are on sale now.
You are also able to buy Key tickets for most other train companies across mainland Britain and TfL, so you can get straight to your destination with just one purchase.
Buy tickets for multiple Key smartcards
You can now buy tickets for multiple Key smartcards from one account, saving you time and making it easier to buy tickets for your friends and family. Whether you need to renew a Season ticket for a child or another family member, or want to take advantage of our GroupSave offer when travelling with a group of friends, buy tickets for other Key smartcards with ease. Other Railcard discounts are available too. Follow the instructions below to find out how.
Some tickets are not currently available on The Key including Advance Tickets, Early Bird Season tickets, Rovers, Anytime Open Returns and Off-Peak Returns.
Register for your Key smartcard below so you’re ready to commute, your way.
If your Key is lost or stolen, we’ll block it and replace it for free. If you need to get a refund simply log into your account and follow the easy steps, the money will be refunded directly to you. Plus, if your journey is delayed by 15 minutes or more it's easier to claim compensation under our Delay Repay scheme.
By having The Key, you’ll also get access to our Rewards Plus programme. Simply sign up to receive our promotions and offers emails and you’ll automatically be added into the Rewards Plus program and receive exclusive discounts, offers and competitions from attractions and brands.
4 steps to using The Key
Buy single, return and season tickets and load them on to your Key by simply holding your card to the back of your phone.
You are now ready to travel on our trains, allowing you to tap in and tap out at the station.
Loading, viewing and activating tickets on The Key
Please ensure you have the latest version of the Southeastern app downloaded from your app store. We're frequently updating it with new features and bug fixes.
If you’re having trouble loading and viewing your Key smartcard ticket using the Southeastern app, or activating your Flexi Season ticket, please check the following:
- Double check that you have purchased a ticket for your smartcard and not a different collection method.
- It can take up to 5 minutes for a recently purchased ticket to become available to load. In some cases, it may take up to 15 minutes.
- Make sure your device supports NFC – we use NFC to load and view your Key smartcard.
- If you’re using an Android device, check NFC is switched on. If you’re using an iOS device, check if Apple Pay is working and that your device is running iOS 13 or later.
- Hold your Key card against the upper back of your phone for 20 seconds – you may need to slowly move the card to find the NFC reader, once it does, don't move until the action is completed.
- Try closing the Southeastern app and opening it again.
- If the above does not work, please contact our Customer Services team.
If you do not want to use our app, once you've setup, simply login to your online account and buy tickets on our website. Go to your go to your nominated station and touch in at the yellow card reader on the gate or validator to load your ticket onto The Key.
If there is no gate or validator at your starting station, you can load your ticket at the ticket vending machine by touching the smartcard reader. When buying tickets in this way you will need to allow 2 hours between purchasing your ticket online and loading it onto The Key.
Remember to keep The Key card separate from other contactless cards to prevent ‘card clash’ when touching the reader.
The Key for kids
Children aged 5 – 15 can travel with their own specially created children's Key smartcard, complete with exclusively designed Key card wallet.
Key smartcards for kids are available to order online. Simply set up an account with us in your child's name, you'll also need an email address and passport-style photo when registering.