Train Performance results

How are we doing?

We want to be honest and open about how we’re doing, and about the action we’re taking where we need to improve. That’s why we’ve put together a collection of handy train performance results, so you can get the full picture.

Improvements we’re making

We know a bit of good news goes a long way, however big or small it may be. So, we wanted to let you know that we're continuing to make improvements across our network. Here are just a few of the things we’re doing this year:

We’re delivering £306m of investment to renew and enhance our shared railway infrastructure to help keep trains on time.
We're investing in more fault-finding equipment so we can fix problems before they happen, to avoid delays.
We’re working with British Transport Police and using drones and AI-powered cameras to quickly detect and prevent people from trespassing on the railway.

Want to know more about what we're doing to help keep your trains on time?

Further information on targets can be found by downloading our Joint Performance Strategy created together with Network Rail. Little by little, we're investing in making your journey with us better.

Current Period: 2

3 May - 30 May 2026

Train performance results by Southeastern station

Find out how many of our trains arrived at your station within 3 minutes of their advertised time, how many arrivals were cancelled per station, and how Southeastern is doing compared with other train operators at the station.

Select a station and view performance results

Cancellations

Cancellations Table
Service Provider	Passenger services	Total scheduled passenger services	P-Coded		All causes		Southeastern only
Service Provider	Passenger services	Total scheduled passenger services	Period	MAA	Period	MAA	Period	MAA
Targets			0	0	1.9%	2.1%	0.7%	0.8%
All Providers	All passenger services	43,899	0	0	3.2%	2.1%	0.9%	0.8%
Service Group	Metro services	24,512	0	0	3.3%	2.0%	1.0%	0.9%
	Mainline services	15,490	0	0	2.7%	2.4%	0.7%	0.8%
	Highspeed services	3,897	0	0	4.0%	2.1%	1.1%	0.7%
Metro	Dartford via Bexleyheath	4,232	0	0	7.0%	3.2%	1.2%	1.3%
	Victoria to Orpington	3,601	0	0	3.5%	2.5%	1.0%	1.1%
	Hayes Line	3,651	0	0	2.1%	1.6%	0.9%	0.6%
	Orpington via Grove Park	5,508	0	0	1.8%	1.2%	0.6%	0.6%
	Dartford via Sidcup	4,262	0	0	2.6%	1.9%	1.1%	0.8%
	Dartford via Charlton and Lewisham	1,777	0	0	2.1%	1.7%	0.7%	0.8%
	Dartford via Greenwich	1,481	0	0	4.0%	2.3%	2.5%	1.0%
Mainline	Hastings Line	3,152	0	0	4.3%	3.3%	1.1%	1.0%
	Chatham Line	4,012	0	0	3.6%	2.8%	0.8%	0.8%
	Ramsgate Line	2,770	0	0	2.2%	2.0%	0.4%	0.7%
	Maidstone East Line	2,407	0	0	1.3%	1.7%	0.3%	0.5%
	Sheerness Branch	1,349	0	0	2.0%	1.7%	0.7%	0.5%
	Medway Valley Line	1,800	0	0	1.4%	1.7%	0.8%	0.8%
Highspeed	Highspeed (via Ashford)	2,171	0	0	2.7%	1.5%	0.6%	0.6%
Highspeed	Highspeed (via Gravesend)	1,726	0	0	5.6%	2.8%	1.7%	0.9%

Punctuality

Service Provider	Passenger services	On Time		Time to 3		Time to 15
Service Provider	Passenger services	Period	MAA (Moving annual average)	Period	MAA (Moving annual average)	Period	MAA (Moving annual average)
Targets		71.3%	67.6%	89.0%	85.9%	99.1%	98.8%
All Providers	All passenger services	67.0%	67.3%	84.5%	85.6%	97.8%	98.7%
Service Group	Metro services	69.4%	69.9%	87.6%	88.4%	98.8%	99.3%
	Mainline services	65.4%	64.0%	81.1%	81.6%	96.7%	98.0%
	Highspeed services	55.5%	61.6%	75.8%	81.6%	95.0%	98.0%
Metro	Dartford via Bexleyheath	63.8%	65.3%	84.7%	86.3%	98.5%	99.1%
	Victoria to Orpington	62.2%	58.6%	85.5%	84.9%	98.4%	99.2%
	Hayes Line	80.1%	81.3%	91.9%	93.2%	98.9%	99.4%
	Orpington via Grove Park	74.7%	73.0%	90.6%	89.6%	99.6%	99.5%
	Dartford via Sidcup	68.2%	69.5%	84.8%	86.8%	98.5%	99.1%
	Dartford via Charlton and Lewisham	71.2%	72.9%	89.9%	91.1%	99.1%	99.4%
	Dartford via Greenwich	68.9%	72.7%	89.6%	90.3%	99.1%	99.3%
Mainline	Hastings Line	60.7%	57.3%	79.2%	77.7%	96.8%	97.4%
	Chatham Line	57.9%	58.1%	74.4%	77.6%	94.1%	97.2%
	Ramsgate Line	65.5%	62.8%	82.1%	80.8%	97.9%	98.1%
	Maidstone East Line	68.9%	67.3%	83.9%	83.5%	97.7%	98.5%
	Sheerness Branch	70.8%	73.6%	88.4%	90.5%	99.3%	99.5%
	Medway Valley Line	86.9%	85.6%	94.7%	94.6%	99.5%	99.5%
Highspeed	Highspeed (via Ashford)	55.1%	61.8%	77.0%	82.1%	96.3%	98.2%
Highspeed	Highspeed (via Gravesend)	55.8%	61.5%	74.6%	81.1%	93.6%	97.7%

Late Arrivals

Service Provider	Passenger services	30-59 minutes		60-119 minutes		> 119 minutes
Service Provider	Passenger services	Total	%	Total	%	Total	%
All Providers	All passenger services	228	0.52%	48	0.11%	0	0.00%
Service Group	Metro services	58	0.24%	20	0.08%	0	0.00%
	Mainline services	123	0.79%	15	0.10%	0	0.00%
	Highspeed services	47	1.21%	13	0.33%	0	0.00%
Metro	Dartford via Bexleyheath	19	0.45%	5	0.12%	0	0.00%
	Victoria to Orpington	13	0.36%	1	0.03%	0	0.00%
	Hayes Line	9	0.25%	0	0.00%	0	0.00%
	Orpington via Grove Park	2	0.04%	0	0.00%	0	0.00%
	Dartford via Sidcup	9	0.21%	1	0.02%	0	0.00%
	Dartford via Charlton and Lewisham	3	0.17%	7	0.39%	0	0.00%
	Dartford via Greenwich	3	0.20%	6	0.41%	0	0.00%
Mainline	Hastings Line	24	0.76%	1	0.03%	0	0.00%
	Chatham Line	77	1.92%	8	0.20%	0	0.00%
	Ramsgate Line	10	0.36%	2	0.07%	0	0.00%
	Maidstone East Line	9	0.37%	2	0.08%	0	0.00%
	Sheerness Branch	1	0.07%	1	0.07%	0	0.00%
	Medway Valley Line	2	0.11%	1	0.06%	0	0.00%
Highspeed	Highspeed (via Ashford)	18	0.83%	2	0.09%	0	0.00%
Highspeed	Highspeed (via Gravesend)	29	1.68%	11	0.64%	0	0.00%

Capacity

Passenger services	Short formations
Passenger services	Period	MAA (Moving annual average)
All passenger services	0.14	0.24

We measure how punctual our services are using the ‘On Time’ measure, in common with other train operators. This measure records punctuality to the minute at every station, and not just the final destination of the train.

We measure our performance in four-week long periods, with 13 periods being reported each year. The reporting year starts in April with Period 1. You will be able to see the most up to date figures here as soon as they become available (usually around 2 weeks after the end of each period).

You can find out more about the industry's current official measure of punctuality on the Network Rail website.

Department for Transport Operational Targets and KPIs

As part of our Service Agreement with the Department for Transport, we have a number of Targets and KPIs to help focus minds and efforts in priority areas.

Please see the below Performance-related Targets and KPIs and how we're doing:

Rail Period	P2701	P2702
DfT Target	88.2%	87.80%
T-3	89.13%	87.57%
T-3 MAA	85.76%	85.66%
DfT Target	1.7%	1.7%
All Stations Cancellations	1.20%	2.40%
All Stations Cancellations MAA	1.62%	1.66%

We also have the below KPIs which we use to monitor performance, which do not have a defined DfT target:

Rail Period	P2701	P2702
TOC-On-Self Delay Minutes	22,590	26,283
TOC-On Self Delay Minutes MAA	24,969	24,827
TOC-On-Self Cancellations	340	403
TOC-On-Self Cancellations MAA	373	368
Short Formations	93	71
Short Formations MAA	86.77	87.23

Key:

MAA = Moving Annual Average
T-3 = The percentage of recorded station stops arrived at early or less than three minutes after the scheduled time
All Stations Cancellations = Percentage of recorded planned station stops cancelled, for all of the Passenger Services
TOC-On-Self = Caused directly by the operator rather than external factors

Operational Performance

Unfortunately, our Time-to-3 and All Stations Cancellations targets were missed for Period 2.

Period 2 was extremely challenging, with unprecedented high temperatures towards the end of the period. Asset performance was particularly impacted by the hotter weather and temperature swing. However, there were some strong days earlier in the period, our T-3 target was achieved on 10 days and Cancellations on 11 days. There were also 9 days of 90%+ T-3 and 11 days under 2% Cancellations.

During the Period there were 14 incidents causing over 1000 minutes’ delay each to Southeastern services. The biggest minutes impacting incident of the period occurred on 8th May when a National Grid power issue caused modules to blow across the route, causing high levels of disruption for several hours. The biggest cancellations-impacting incident was on 13th May when a lightning strike at Voltaire Road Junction caused extensive damage to a number of assets in the area; many of the assets in the area are ageing and do not have modern protections from lightning strikes, and this will not be fully resolved until the Victoria 5 renewals in December 2027 . There was also a high impact from other asset issues and external incidents, such as trespass, during the period.

What we're doing about it?

Together with Network Rail, we have a number of initiatives aimed at improving the punctuality and reliability of our railway, and we have our Joint Performance Strategy. Here’s some of the key activities we have in place:

Track/Asset

Much of the national network suffers from ageing assets (infrastructure such as track/points/signalling equipment) which can cause major disruption when failures occur. To tackle this, we have installed Thermal Imaging AI Cameras to some of our train fleet, which helps detect issues such as track defects and cable failures before they cause disruption.
Network Rail have also replaced signalling modules this year to improve reliability, focusing on the highest risk and highest impact sites.

Weather Related

Kent Route also faces challenges with Soil Moisture Deficit (SMD) due to our clay-rich soil. This can cause issues with both localised flooding and landslips, which all require either line closures or speed restrictions. We closely monitor sites with medium-high risk profiles to ensure any movement in the ground is captured and secured before it can cause disruption, and we are also jointly exploring the installation of flood-monitoring cameras.
Network Rail have recently upgraded track circuit receivers to enhance reliability in higher and lower temperatures.

Trespass

Continuing our engagement with the British Transport Police, the Samaritans, local authorities and other organisations to mitigate trespass and fatalities. Building on this collaboration, the award-winning Pass It On campaign also encourages professionals in mental health, social services, probation, policing, and community safety to share information about individuals at risk.
We continue to explore and trial the use of Drones with Network Rail and BTP to detect trespassers and open the railway more quickly after an incident. Trials are ongoing to ensure the most effective sites are chosen.
We are also continuously monitoring high-risk areas for trespass and suicides to see what more can be done to secure sites/platforms and have a well-established suite of Suicide Prevention training in place to ensure our colleagues remain vigilant.

Train Performance

We're making improvements across the network to help keep your trains on time