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The Key

Your paper Season Ticket is changing for the better

Unlock smarter travel with The Key

 

Your paper Season Ticket is changing for the better

You can now swap your paper Season Ticket for our new smart card called ‘The Key’ - initially for Weekly, Monthly, Annual point-to-point or Travelcard Season Tickets. If you do, you’ll unlock the benefits of smart, paperless ticketing and speedy, tap-and-go travel… for more convenient commuting and the end of Monday morning queues.

If you’re already in the know and looking for where to get your Key, just click here – or carry on reading to find out why you should too! 


Benefits

  • Easier purchasing of tickets online, with no need to wait for tickets by post 
  • Your Key is registered to you so it’s easier to replace lost and stolen tickets
  • More durable so The Key won’t wear out as quickly as paper tickets, reducing the need to replace unreadable magnetic strips
  • Speedy and more reliable passage through automatic ticket barriers
  • Entitles you to 2FOR1 offers on attractions, restaurants, tours and more 

Registering for The Key

Registering for The Key is free. Click here to register and begin your hassle-free journey.

From there on, you can easily check your tickets and journey history any time in your online account.


How to use The Key

With The Key, you can buy your weekly, monthly or annual Season Ticket easily online. Outside London, you can also buy weekly or monthly Season Tickets from any of our ticket vending machines (TVMs), without waiting for them to arrive by post.

Simply touch in at the yellow card reader on the automatic ticket barrier, or, if you are at a Southeastern station outside London, you can also touch in at the ticket vending machine. 

You can load online tickets two hours after purchase, whilst those from TVMs will be loaded immediately.

From the point of purchasing a new paper ticket you will then be able to request a paper ticket transfer 48 hours after the paper ticket has been purchased.

Swapping your paper Season Ticket

If you want to swap your paper Season Ticket you can do that too, as long as you have at least one month validity remaining on a full-priced, adult Season Ticket for a Key-enabled route, purchased on our website or at any of our stations.

Just choose the 'transfer' option and double-check the criteria when you register. You will have up to 2 hours from the registration point to apply for a paper transfer.


Where to use The Key

They Key can hold tickets between any two Southeastern stations. Tickets from Southeastern stations outside of the London travelcard area can also include a travelcard.  

You can travel by any Train Company or route permitted by the ticket held, and you're not limited to travelling only on Southeastern trains and on the Southeastern Network.

 

Click here to see where and how you can use The Key on our network.


Rewards

Now that you are a holder of The Key, you are also entitled to join our Rewards programme. To sign click here and discover monthly rewards for you and your family.

When loading your first ticket onto the Key card, you will also be entitled to one Off-Peak Return ticket that enables you, a family member or friend (up to two passengers) to travel on our network.


For more information please click here for FAQs

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