A safe, secure and smarter way to travel.
What is The Key?
The Key is a contactless smartcard that can store multiple season, single, return and London Travelcard train tickets. The Key allows you to travel paperless and avoid queues by allowing you to purchase and load your tickets prior to travel.
To find out more take a look at our Key FAQs.
Benefits of paperless travel with The Key
It’s quick and easy
With The Key, you don’t have to worry about fumbling with paper tickets at the ticket gate line or waiting in long queues at the ticket office.
It’s Safe and secure
Unlike paper tickets, if you lose your Key card we can freeze your card and replace it for free.
Having The Key allows you access to our Rewards plus program where you can receive promotions, rewards and offers.
How to get The Key?
Step 2: Get your Key card in the post
It only takes two working days before you receive your new Key card by First Class post.
Step 3: Buy your tickets
You can buy The Key Season Tickets online, from one of our ticket offices, from a ticket vending machine and now through our On Track mobile app.
The Key single and return tickets can be bought from our ticket office, from a ticket vending machine, through our On Track mobile app, as well as our website.
Please note: Advance single tickets cannot be purchased on to the Key.
Step 4: Load your tickets on The Key
You can now load your tickets onto your key card through our On Track mobile app. Tickets purchased online will be automatically added to your Key card the next time your tap in at the station.
Simply hold your card on the reader for 20 seconds and it will load your tickets. If you buy your ticket at a vending machine or ticket office, you can load it onto your Key card at the same time.
Step 5: Tap In
When you want to travel, simply tap in at the station by holding your Key card on the ticket gate reader.
Step 6: Tap Out
At the end of your journey make sure you tap out by holding your Key card on the ticket gate reader.