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Get money back if your train is delayed by 15 minutes or more

If you arrive 15 minutes or more late at your destination because of a delay or cancellation to a Southeastern service, you can claim Delay Repay compensation. Delay Repay is the national compensation scheme used by train companies.

There are now three ways to claim Delay Repay with Southeastern.

One Click Delay Repay is a new, quicker and easier way to claim compensation if your journey has been delayed. You can make a claim in just one click as we'll automatically create a Delay Repay claim for you! All you have to do is confirm the journey details and we'll take care of the rest.

Our new service is available to our Key smartcard customers and anyone who buys an eTicket or Advance ticket through our website or app, for travel on the Southeastern network.

You can sign up by registering or logging into your Southeastern account and navigating to ‘One Click Delay Repay’ within the drop-down menu. For more information, please see our FAQs below.

You can also still continue to claim Delay Repay online by clicking the 'Apply Online' button below or you can also make a claim by post by downloading a Delay Repay claim form.

There are multiple ways to receive compensation including a bank transfer, PayPal, eVoucher, cashable voucher and Visa. All passengers who claim Delay Repay now also have the option to donate their compensation to one of the five charities listed below.

If you’re a Season ticket holder looking to claim Delay Repay due to industrial action, please click the Apply Online button below and fill out the form – even if you didn’t travel.

Claims can be made up to 28 days after your journey.

Apply Online


One Click Delay Repay FAQs

Delay Repay FAQs

If you still have questions about delay repay you can use the button below to view our Compensation FAQs.

View Compensation FAQs


Delay Repay  Period 1
Period 2
 Period 3
 Period 4
Period 5  Period 6   Period 7 Period 8  Period 9  Period 10 
Volume of delay compensation Claims Received  
20753
 
39227
 
71513
 
46557

39013 

47312 

49508 

45809


48964 

63545 
Volume of delay compensation Claims Approved
17591

30638

57912

35648

37745

37346 

41929 

38439 

38371 

54335 
Value of total delay compensation paid £158,851.90 £383,632.80 £815,010.50 £407,596.90 £560,602.70  £478,553.50  £517,746.40  £428,653.60  £405,392.85  £560,760.80 
Average time for Claims to be processed in working days
1.83
 
1.60

2.39

3.13

3.03 

1.81 

2.35

2.23 

2.79 

3.22 

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