WiFi | Southeastern

Q: Which network do I connect to?

Connect to ‘Southeastern_WiFi’.

Q: Are there any restrictions?

Yes, streaming audio or video is not recommended. You will also be unable to view any adult or illegal content, or open any large files.

Q: How can I track my data usage?

A real-time data usage bar is available on our WiFi landing page for you to track (this can also be opened in a separate window). Many apps have regular updates, which could update in the background and impact your free data allowance without you realising. To make sure this doesn't happen you should deactivate 'automatic updates' on your device.

Stay connected and make the most of your journey

You can enjoy free WiFi onboard all Southeastern trains.

So whether you need to catch up on emails, check the news or do some online shopping, you can swipe, type and browse in comfort while travelling with us.

Helping you stay online for longer

We have increased the free WiFi data allowance from 50MB to 75MB, and if you're travelling on our mainline and highspeed services, we have doubled your allowance to 100MB.

WiFi is now also available in the tunnels on our highspeed routes, keeping you connected throughout your journey.

How to connect

Step 1

Connect to 'Southeastern_WiFi'

Step 2

Start browsing and enjoy! With access to your emails, the internet and social media.

If you're already in the know and looking to connect your smartphone, laptop or tablet, get online below –

Connect to Southeastern_WiFi

Friendly WiFi

Passenger safety is important to us at Southeastern and that includes browsing the web on our trains. Our WiFi is approved under the Friendly WiFi safe certification standard. The certification shows that indecent and inappropriate material is being blocked from access to make browsing the web safe for you and any little ones. To find out more information visit the Friendly Wifi website.

Need help?

Which network do I connect to?

How much data will I get?

We have increased the free WiFi data allowance from 50MB to 75MB, and if you're travelling on our mainline and high-speed services, we have doubled your allowance to 100MB.

Usage allowance is per device.

If you reach your limit you will continue to have WiFi access, but it will be at a slower speed. It isn't possible to purchase more data.

The table below shows an average estimate of what is covered:

Activity	Data usage
1 hour of instant messaging (text only)	1MB
3 social media uploads with photos	1MB
Download 50 emails (with no attachments)	1MB
Download 3 emails with standard attachments	1MB
Streaming HD video for 1 minute	5MB
Browsing for 1 hour	15MB

Are there any restrictions?

How can I track my data usage?

Will my data be shared?

Our Privacy Policy details how we handle your information to keep it safe, when we might share or disclose it and how it is stored in alignment to the Generation Data Protection Regulation. For more information visit the Southeastern Privacy Policy.

The data you provide will not be shared with any third-party organisations and you can opt-out of receiving marketing information.

Your data will only be accessed if you’re flagged as viewing or downloading illegal or adult material.

Will the WiFi work when at a station?

Will it work in tunnels?

How do I report WiFi issues?

Please accept marketing-cookies to watch this video.

Terms and Conditions

Southeastern Privacy Policy

Get in touch

If you’re having any issues with the WiFi please call 0208 028 0393 or email southeastern.support@icomera.com.

If you’re still unsatisfied, or you feel that your issues are not resolved, please contact our Customer Services team by filling out our Contact Us form, or call on 0345 322 7021 (calls are charged at local rate and may be recorded)

Free WiFi onboard our trains