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Digital tickets
Easy travel with eTickets and The Key contactless smartcard
Avoid queues with digital train tickets
Digital tickets are an alternative to paper tickets and a great way to buy tickets anytime, anywhere, making it easier and more convenient to travel by train.
Choose from three types of digital ticket when you travel with Southeastern. eTickets are digital version of a paper ticket, whilst sTickets are the digital version of a season ticket and both can be purchased through our website or from our app. Or if you don't want to have your ticket on your phone, you can use our contactless smartcard, The Key.
Why use a digital train ticket:
- Avoid queues and save time: Buy digital tickets using the Southeastern app anytime, anywhere and avoid queuing for tickets at the station
- Sustainable travel: Digital tickets mean less paper tickets
- Easy to access: eTickets and sTickets can be bought from our app and sent straight to your phone. You can also quickly load tickets from our app onto The Key.
Which digital train ticket suits my journey?
|
eTickets |
The Key |
sTickets | |
|---|---|---|---|
| What type of tickets are available digitally? |
Advance, Single, Return, GroupSave and Kids for a Quid |
Single, Day Return and Seasons (including Flexi Season) |
Weekly Season tickets, Monthly Season tickets, Custom period Season tickets (anything longer than a Monthly and shorter than an Annual), Annual Season tickets, Flexi Season tickets, Child Season tickets |
| Where can I buy digital tickets? |
Southeastern app and website |
Southeastern app and website Ticket office Ticket Vending Machines (outside London) |
Southeastern app and website |
| How do I access my tickets? |
Your eTicket will be sent to your email inbox on your phone |
Load tickets to The Key via the Southeastern app by simply holding your card to the back of your phone |
Your sTicket will appear in 'My Tickets' in the Southeastern app after purchase. If you have bought an sTicket through our website, you will need to download our app to use it |
| Do I need to activate my ticket before travel? | No, just scan at the barcode reader on the gate (where available) | Flexi Season passes require activation using the Southeastern app before you travel | Flexi season passes require activation using the Southeastern app before you travel |
| Can I buy multiple tickets? | Yes, you can buy multiple eTickets for yourself and other travellers in one purchase | You can buy up to 5 tickets on your Key card for your personal use | Yes, but you can only buy one sTicket at a time |
Contactless payments
Contactless payment cards plus Apple and Google Pay can be used to travel on most National Rail services in London. Contactless payment is also available on our highspeed services between St Pancras International and Stratford International, plus, can be used for journeys to Dartford and Swanley which both fall within the London Fares Zones 1-9.
Oyster
Oyster is a smartcard which can hold pay as you go credit and Travelcards and they can be used on all National Rail services for journeys in London within the Fare Zones 1-9. Oyster can be used on our highspeed services between St Pancras International and Stratford International, plus, can be used for journeys to Dartford and Swanley which both fall within the London Fares Zones 1-9.