Contact us
It's easy to contact Southeastern and we're here to help. You can get in touch online or by phone, textphone, post or Twitter
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We’re very sorry if the industrial action disrupted your plans. Please apply for a refund if you can't travel. |
There are lots of ways to get in touch with us at Southeastern. We might have answered your question already, so check our frequently asked questions first.
Money back if your train is delayed by 15 minutes or more
You can claim compensation if you're delayed by 15 minutes or more when you travel with us, you can apply online for Delay Repay compensation.
Ways to get in touch
Social
Tweet us @Se_Railway
WhatsApp – start a chat with us on 07866 002 690
Send #Menu to receive details of our automated services. Our team are here 24/7 to help if you need a personal response.
Phone
Telephone – 0345 322 7021
(calls are charged at a local rate and may be recorded)
Text Relay number – 18001 0345 322 7021
Relay UK brings relay services for deaf, hard of hearing, and speech impaired people right up to date with the latest app technology. You don’t need any special kit – just download the app from the App Store or Google Play onto your smartphone, tablet or computer.
Write to us at:
Southeastern Customer Services
PO Box 10422
Ashby-de-la-Zouch
LE65 9EL