Ways to get in touch
Southeastern Customer Services
PO Box 10422
Telephone 0345 322 7021
(calls are charged at a local rate and may be recorded)
Textphone 0800 783 4548
(for the hearing impaired)
Please fill in the form below, call us or write to us with your complaint, and we will get back to you.
We’re working very hard to respond to Delay Repay claims, but due to a recent high level of claims received, we’re unable to answer them as quickly as we’d like.
Normally our Delay Repay handling times would be within 10 working days. But due to the high volumes please allow 20 working days for your claim to be processed.
Thank you for your patience.