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There are also planned engineering works for today Check before travelling
Last updated: 11:43

We’re very sorry if the industrial action disrupted your plans.

Please apply for a refund if you can't travel.

Refunds for industrial action

There are lots of ways to get in touch with us at Southeastern. We might have answered your question already, so check our frequently asked questions first.

Visit our FAQs

Money back if your train is delayed by 15 minutes or more

You can claim compensation if you're delayed by 15 minutes or more when you travel with us, you can apply online for Delay Repay compensation.

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Ways to get in touch


Tweet us @Se_Railway

WhatsApp – start a chat with us on 07866 002 690
Send #Menu to receive details of our automated services. Our team are here 24/7 to help if you need a personal response. 


Telephone – 0345 322 7021
(calls are charged at a local rate and may be recorded)

Text Relay number – 18001 0345 322 7021

Relay UK brings relay services for deaf, hard of hearing, and speech impaired people right up to date with the latest app technology. You don’t need any special kit – just download the app from the App Store or Google Play onto your smartphone, tablet or computer. 

Write to us at: 

Southeastern Customer Services
PO Box 10422
LE65 9EL