Contact us
It's easy to contact Southeastern and we're happy to help. You can get in touch using the below online form, or by webchat, phone, textphone, post, Twitter or Whatsapp
Ways to get in touch
Social
Tweet us @Se_Railway
WhatsApp – start a chat with us on 07866 002 690
Send #Menu to receive details of our automated services. Our team are here 24/7 to help if you need a personal response.
Phone
Telephone – 0345 322 7021
(calls are charged at a local rate and may be recorded)
Text Relay number – 18001 0345 322 7021
Relay UK brings relay services for deaf, hard of hearing, and speech impaired people right up to date with the latest app technology. You don’t need any special kit – just download the app from the App Store or Google Play onto your smartphone, tablet or computer.
Webchat
Use the chat icon in the bottom right corner of this webpage to start chatting with us. You can use the topics and pre-programmed questions to navigate to answers or simply type your question and we’ll do our best to answer it. It’s available 24/7 but staffed between 8:30am-5pm Monday to Friday if you need to chat with a member of our team.
Write to us at:
Southeastern Customer Services
PO Box 8625
Swadlincote
DE11 1HZ