Buy before you board
You must now buy a ticket before you board
It is no longer possible to buy the full range of tickets on board a train. Like all train companies*, you must buy a ticket before you board, or risk getting a penalty fare. Only undiscounted Anytime fares will be available from the conductor** - note that these are more expensive than purchasing before you travel.
We now have more convenient ways to buy a ticket before you travel: you can buy online, or through the Southeastern app, or you can register for our new smartcard, The Key, to get your Season Ticket. Also, we now have more ticket vending machines at stations, and of course you can buy from one of our friendly faces at the ticket office.
If you arrive at a station and no ticket buying options are available to you, you’ll be able to buy a ticket (including discounts) from the conductor on the train or at any point along your route. If you want to purchase a weekly season ticket you should purchase a single to your destination station where you can exchange and purchase your weekly.
Click here to register for our new smartcard, The Key.
*The National Rail Conditions of Travel state you must buy a ticket before you board
**See Section 9 of the National Rail Conditions of Travel for more information