Southeastern station updates - Thursday 28 May

We are still running a reduced service, so capacity on our trains and at our stations is limited - help us to maintain this for those who really need it.

We ask that you maintain social distance wherever possible; Be aware of others, wear a face covering and be considerate to those who are less able.

If you need to travel, we're doing all we can to get you to where you're going safely. We are cleaning stations throughout the day, every day. You may wish to carry hand sanitiser and pay contactless (ideally using The Key) where possible.

Please respect our staff's instructions and the markings and signage we have installed at our stations. From time-to-time, we may need to restrict access to some of our stations, when we do so, we will update this message.

Check before you travel:

For service details, check our Live Information pages. For details of the current revised timetable, please check here.

Last updated: 09:43

Southeastern is currently operating a reduced timetable to ensure that vital train services for essential workers can keep running throughout a prolonged coronavirus outbreak. The railway continues to support the nation during the next phase of the lockdown, and we will be making some updates to our reduced service timetable.

From Monday 18 May the reduced timetable was updated to include some additional peak services and some trains were re-timed. This timetable is running until further notice and is available in on-line journey planners now.

Following passenger feedback, some additional amendments will be made to the revised timetable from Monday 1 June, to help passengers follow government advice on social distancing.

As the government has said, social distancing means there will be space for as few as 1 in 10 of the usual number of passengers on the railway. The safety of the public and our employees remains our top priority and people should help protect everyone on the railway by only using trains if they have no alternative. Those who can work from home should continue to do so. Please help us keep the railway free for those who need it most.

People who need to travel are being asked to buy their ticket on-line by signing up for The Key before they travel or use contactless, leave plenty of time for their journey, travel off-peak if they can and follow public health advice while travelling.

While we're not back to running our full timetable just yet, we are providing as much capacity as possible to help passengers follow the latest government guidance on social distancing.

For updates on particularly busy stations, please click here.

Timetables

A map of the planned service and the timetables are available here with online journey planners being updated on Saturday 30 May.

From this date, the following will apply.

Weekday Services: Changes for the following week will be available from journey planners by the Saturday morning of the week before.

Weekend Services: Changes for the weekend will be shown from the Thursday morning.

Ticket acceptance

You can use London Underground between Victoria, Embankment (for Charing Cross), Cannon Street, London Bridge and Waterloo, and on Docklands Light Railway between Lewisham and Greenwich at no extra cost.

Ticket Offices

To help protect our colleagues and those passengers still making essential journeys, we have temporarily closed the ticket offices at around 90 stations where fewer than 20 transactions were currently being made each day. We have also reduced the ticket office and gateline hours at other stations to focus on morning and afternoon peak times when they are busiest. A full list of the temporarily closed ticket offices is available here.

Assisted travel

Our Assisted Travel service remains available to passengers as usual. You can find out more and book assistance here.

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Last updated: 27/05/2020 01:40

There will be no Southeastern services from London Victoria this Sunday.

Trains will run from Blackfriars or Cannon Street instead.

You will be able to use London Underground at no extra cost between Victoria, Brixton, Embankment (for Charing Cross), Cannon Street, Blackfriars, Elephant & Castle, Waterloo, Southwark & London Bridge.

For more information, click here 

Last updated: 25/05/2020 04:22