• If you would like to share feedback on our timetable updates, please fill out the form below.
  • We're very sorry if the strike action disrupted your plans. Please apply for a refund if you didn't travel.
  • You can claim compensation if you're delayed by 15 minutes or more when you travel with us, you can apply online for Delay Repay compensation.
  • There are lots of ways to get in touch with us. We might have answered your question already, so check our Frequently Asked Questions first.

  • Ways to get in touch


    Tweet us @Se_Railway

    WhatsApp – start a chat with us on 07866 002 690
    Send #Menu to receive details of our automated services. Our team are here 24/7 to help if you need a personal response. 


    Telephone – 0345 322 7021
    (calls are charged at a local rate and may be recorded)

    Text Relay number – 18001 0345 322 7021

    Relay UK brings relay services for deaf, hard of hearing, and speech impaired people right up to date with the latest app technology. You don’t need any special kit – just download the app from the App Store or Google Play onto your smartphone, tablet or computer. 


    Use the chat icon in the bottom right corner of this webpage to start chatting with us. You can use the topics and pre-programmed questions to navigate to answers or simply type your question and we’ll do our best to answer it. It’s available 24/7 but staffed between 7am-10pm Monday to Friday if you need to chat with a member of our team.

    Write to us at: 

    Southeastern Customer Services 
    PO Box 8625
    DE11 1HZ