Delay Repay is a national scheme train companies use to compensate passengers for delays. You can claim compensation if you're delayed by 30 minutes or more when you travel with us (except when delays are caused by planned engineering work).
Use the form below to apply for compensation. You can claim up to 28 days after your delayed journey.
You can now choose one of six ways for your compensation to be paid:
Once you have completed the form, please send it to us at:
Southeastern Delay Repay
ASHBY DE LA ZOUCH
Telephone: 0345 322 7021
We will respond to your claim within ten working days.
|Ticket type||Length of delay|
|30 - 59 mins||1 hour - 1 hour 59 mins||2 hours +|
|Single||50% of ticket price||100% of ticket price||100% of ticket price|
|Return||25% of ticket price||50% of tickets price||100% of ticket price|
|Season||50% of journey rate||100% of journey rate||200% of journey rate|
As season tickets are valid for a period of time, compensation is based on the following journey rates.
|Season ticket type||Journey rate|
Southeastern’s Enhanced Compensation scheme provides additional compensation for season ticket holders when a significant proportion of their journeys in a business period have been delayed longer than 30 minutes.
This compensation is in addition to the compensation all passengers are entitled to under the Delay Repay Scheme. Check our Frequently Asked Questions for more information.