Please read these terms and conditions carefully before using this site
Please read these terms and conditions carefully before using this site
Please read these terms and conditions carefully before using this site.
Explore our sections below
- Use of credit or debit cards to make payments on our site are subject to your card issuer’s terms and conditions and you shall comply with such terms
If you purchase tickets from our site, those tickets are subject to the National Rail Conditions of Carriage.
You are advised to read those conditions which contain limitations and exclusions relating to our liability in respect of loss caused by delays or cancellations. Once you have received your tickets it is your responsibility to check that the tickets issued are accurate. We are only responsible for issuing tickets in accordance with your instructions.
Please check this page from time to time to take notice of any changes we made, as they are binding on you in accordance with this provision.
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions (including any pricing – in the event of any obvious or clearly accidental pricing error, we reserve the right to amend or change the pricing to the correct price, whereupon, if you still wish to purchase any applicable service or good, you will be required to pay any additional increase (in the event of such obvious or clearly accidental pricing error, or, if you insist on the obvious or clearly accidental pricing error, we may cancel your original purchase, where upon you will receive a refund (together, with, at our discretion, any credit or voucher representing any inconvenience caused).
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site.
Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site at any time and the rail services referred to on our site are geographically limited. If you choose to access our site from outside the United Kingdom, you do so at your own risk.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us by calling 0345 322 7021.
We cannot be held liable for any damages arising from your disclosure (deliberate of accidental) of your user identification code, password or any other piece of information as part of our security procedures, even if you subsequently notify us of the disclosure or unauthorised access of your account or security information.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal, non-commercial use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without first obtaining a written licence to do so from us or our licensors.
Southeastern is the UK registered trade mark of SE Trains Limited and it may not be reproduced or used without the our prior written permission.
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, our site;
- use of or reliance on any content displayed on our site; or
- any breach of these website terms and condition.
We do not permit use of our site for business purposes. If you are user who does use our site for business purposes then, please note that in particular, we will not be liable for:
- loss of profits, sales, business, or revenue
- business interruption
- loss of anticipated savings
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.
If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of third party websites or online services linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
You acknowledge that you will be financially responsible for any bookings, which are made through our site using your account details and for all reasonable and foreseeable losses, which we suffer as a result of your breach of these Terms or negligence when using our site (including where you deliberately or negligently let others use your account). You shall not disclose your password or access details to our site to any other person. If you do you will be in breach of these Terms and responsible for all losses that arise as a result of the misuse of your account.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990.
We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing all relevant information, including where possible, your identity to them. In the event of such a breach, your right to use our site will cease immediately.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not scrape data from this site for any reason.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
If you wish to make any use of content on our site other than that set out above, please contact Customer Services.
We have no control over the contents of those sites or resources.
Southeastern makes no express or implied warranty as to:
- The information accessible via the site being accurate, complete, fit for any particular purpose or current
- The Content being free from infection by viruses or anything else that has contaminating or destructive properties
- The operation, quality, functionality, accessibility of the site
The information on the site is provided 'as is' and 'as available'. It is for information purposes only and Southeastern does not hold itself out as providing any advice or recommendation of whatsoever nature and you should not rely on any information on the site to make (or refrain from making) any decision or take (or refrain from taking) any action. In particular, while Southeastern makes every effort to ensure that the information contained on the site is accurate, Southeastern cannot warrant and does not take responsibility for the accuracy of the information displayed on the site. In particular passengers need to check the up to date train timetable information at the appropriate station.
You confirm that you are at least 18 years old and there is no reason why you should not legally enter into a Contract with us and/or use the site in accordance with all the terms and conditions contained within it. You agree to be financially responsible for all of your use of the site (as well as for use of your account by others, including without limitation minors living with you).
You agree to use the Services only to make legitimate purchases for yourself or on behalf of another person for whom you are legally authorised to act. You accept that abuse of the Services may result in you being denied access to the Services.
You may not circumvent or attempt to circumvent or otherwise interfere with the security of Southeastern's websites or other electronic systems or networks (referred to as 'cracking' or 'hacking').
In the interests of all our users, Southeastern will co-operate with investigations by any law enforcement or relevant authorities of suspected criminal activity or violation of systems or network.
Any breach of these Terms shall entitle Southeastern to immediately terminate your use of the site and/or the agreement between us without notice.
If you upload personal data relating to third parties, you confirm that you are lawfully entitled to do so.
It is your responsibility to make sure that any information you provide to us is accurate and up date. Failure to do so will be a breach of these Terms.
This website offers an impartial service selling an extensive range of tickets around the UK representing all Train Operating Companies. We do not currently support Ferry bookings, supplementary tickets, Sleeper services or Eurostar bookings.
Use of ticket booking
This website is designed to provide you with travel information, to assist you in determining the availability of travel-related goods and services and to make travel reservations or other travel-related purchases.
You agree that you will only use the travel information facilities of this website to find out information for yourself or for another person who intends to use or make use of this website to purchase travel services.
You confirm that you have a lawful authority to use the credit/debit card details you provide to us or our payment services provider for the purpose of settling any payments you owe to us.
You also agree that all information supplied by you in using this website is accurate and that you will not make any speculative, false or fraudulent reservations.
You further agree that you will only use the travel services reservations facilities of this website to make reservations or purchases for yourself or another person on whose behalf you are legally entitled to act.
We shall not be obliged to sell tickets or reserve a set for a person or persons who we have reason to believe may be intending to use it, or the proposed method of payment, fraudulently. We may share your details with relevant law enforcement bodies and credit reference agencies where we believe that you have been involved in a fraudulent purchase.
You acknowledge that you will be financially responsible for any bookings, which are made through the website using your account details and for all reasonable and foreseeable losses, which we suffer as a result of your breach of these terms or negligence when using this website (including where you deliberately or negligently let others use your account).
Please note that Southeastern online discounted sale tickets cannot have further discounts applied to them.
We pride ourselves on keeping up to the minute in terms of advances in technology and legal developments. As these areas are changing at an ever increasing rate, we request that you refer to the site on a regular basis in order to ensure that you are aware of our most recent Terms, Privacy Statement terms and other policies.
We will do our best to ensure that the site is what we believe to be relevant, up to date and as interesting as possible and we accordingly reserve the right, at our discretion, to make changes to any part of the site.
Issue of tickets
With respect to tickets sold by us, we cannot confirm the price of any tickets until such time as you complete your order and your credit/debit card will not be charged until the order has been processed.
When we have confirmed your booking by e-mail to your registered e-mail address, we will send your tickets or ticket collection number to you using the method you selected when you made your booking.
On receipt of your tickets we would ask that you check to ensure they are correct and contact our Web Customer Care team if your tickets do not meet the information you provided at the time of booking.
Changes, cancellations and refunds
Changes to the date and time of a ticket may be permitted depending on the type of ticket and availability of alternatives, but exchange may not be available for certain ticket types. Changes to Advance tickets will incur a £10 charge per ticket.
Refunds will depend on the type of ticket and conditions applicable to it and may not be available for certain ticket types. If you apply for a refund after the date of travel you will incur a £10 charge.
If the train you intended to use is cancelled, delayed, or your reservation will not be honoured, and you decide not to travel, you may return the unused ticket to the original retailer from whom it was purchased, where you will be given a full refund with no administration fee being charged. For further information on Delay-Repay visit www.southeasternrailway.co.uk/help-and-contact/help/delay-repay-compensation.
To make any changes, please log in to your account or contact our Customer Services team on 0345 322 7021.
We may change these terms from time to time; however, any changes will not affect existing terms accepted by you when making a reservation or purchase through this website.
Network Rail usually carries out track maintenance and renewal work at weekends or Bank Holidays, or occasionally early weekday mornings or late evenings.
You are strongly advised to confirm your train times prior to making your journey.
The prices quoted on this website are in Pounds Sterling (£). If you pay for your tickets using a foreign credit or debit card, we are not responsible for the exchange rate and you are advised that changes to your ticket or refunds may be affected by such exchange rate.
If at any time any part of these Terms becomes invalid, illegal or unenforceable in any respect, that invalid, illegal or unenforceable part shall be severed from the remainder of these Terms and the validity, legality and enforceability of the remainder of these Terms shall not be affected or impaired in any way.
Further, the invalid, illegal or unenforceable part will be deemed superseded by a valid, legal or enforceable part that most closely satisfies the intention of the original part. The validity, legality and enforceability of the remainder of these Terms shall not be affected or impaired in any way.
Whilst we try to provide the most up to date information available, sometimes mistakes can be generated. Southeastern will not be liable for such mistakes and will undertake to improve and/or amend the appropriate systems to correct any such details that are brought to our attention.
These Terms cannot be varied except in writing by Southeastern. Nothing said by any employee or agent of Southeastern will be capable of varying these Terms.
Failure by either party to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy. Headings in these Terms are for convenience only and will have no legal meaning or effect.
The parties do not intend any of these clauses to be enforceable pursuant to the Contracts (Rights of Third Parties) Act 1999.
These Terms, the National Conditions of Travel and any specific terms and conditions constitute the entire agreement between the parties.