Baggage, bikes and umbrellas…

As always, try to keep your luggage with you – or stowed away safely in the luggage racks or overhead storage. It’s up to you to keep an eye on your things while on our trains.

Not all of our stations have step-free access – so bear this in mind if you're carrying heavy luggage. You can check what facilities are available in our station information.

You may also be able to bring a bike on board, but there are some restrictions on peak time services if you can’t fold your bike up. Read more about bringing bikes on our trains.

Make sure you take your items with you when you leave the train.

And don’t forget your umbrella!

Lost property

If you do forget something, then check our lost property to see if it’s been handed in.

Left luggage

There are left luggage facilities available at St Pancras International and London Victoria stations which have level access.

Help with luggage if you’re disabled

We can help you with your luggage if you’re disabled.

Try to give us at least 2 hours notice so we can arrange for someone to give you a hand when you travel with us.

We can help you move

Similar to airline guidelines we can help with the following:

  • An item of hand luggage (something you can place on your lap)
  • Up to two larger items (preferably wheelie cases if they’re suitcases)

The larger items should ideally each be:

  • No bigger than 30x70x90cm (such as two large suitcases)
  • Weigh no more than 23kg (approx. 3 stones and 9 pounds)

Book help with your luggage

To ask for help, simply fill in our Passenger Assist booking form.

Questions about our services?

Get in touch