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Last updated: 03:31

Introducing eTickets on Southeastern

If you’re travelling outside the Southeastern network, you can now buy eTickets for travel with other train companies on our website or through the Southeastern app. eTickets are a digital alternative to paper tickets, they will be emailed straight to your inbox, ready for you to travel.

Most non-season tickets are available as an eTicket including Advance, singles and returns.

We are currently upgrading Southeastern stations to accept eTickets, so some routes may not be available as an eTicket on our network until later in the year. When purchasing your ticket through our website or app, an eTicket will only be offered on routes and ticket types if available.

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Buy eTickets

If you’ve got a question about eTickets, you may find the below FAQs useful.

An eTicket is a form of digital ticket provided as a barcode, that can be downloaded and presented on a mobile device or printed. The ticket does not need to be activated prior to travel.

Once you have received your eTicket, you can either add it to your Apple Wallet on your phone, print the ticket or just show the ticket from your email.  Scan the barcode on the barcode reader at the gate (where available) or allow a member of staff to scan the ticket when requested.

Where available, eTicket will show as a ticket collection option after you have selected the ticket you want to buy. Just select eTicket and continue to payment. The ticket will be sent to you by email.  eTickets are only available online or through our app.  It is not possible to print or collect the eTicket at our stations.

You should receive the ticket within 5 minutes of purchase.  Please note it will be sent to you as a separate email from your booking confirmation. Do check your junk mail folder in case.

Yes you can.  Each person will receive a separate eTicket for travel.  You can easily forward the ticket onwards by email.

You will need to show your eTicket (not booking confirmation) to a member of staff when asked who will scan the ticket to validate it. Where there is a gate with a barcode reader, you need to scan it to enter or exit the station. You may need to turn up the brightness of your phone screen to make it easier to scan.

No problem. When you purchase an eTicket, you will receive a separate email with your eTickets attached. Print off the tickets at home and carry with you when you travel.

Your eTickets will arrive as a separate email from your booking confirmation email. Check your junk mail in case they might have filtered there by mistake. You can access your eTickets directly through your online account and print or download them directly from here. If you paid using Paypal, your eTickets may be delivered to this Paypal email address. If you are still struggling to access your tickets, please contact us.

You must be able to present a valid ticket when travelling on our services when requested, otherwise you may be treated as travelling without a ticket and liable to pay a penalty fare. Make sure your phone has enough charge to be able to show your ticket otherwise you may need to purchase a new ticket at the station. If you have access to a printer, you may wish to print the eTicket instead.

Your eTicket is sent to you by email or accessible through your online account. If you have already stored your eTicket in your phone Wallet or saved it to a location on your phone accessible offline, then you do not need signal to use your ticket.

You can store your eTicket in your Apple Wallet. 

Google Wallet coming soon.

Sorry, it is not possible to change a paper ticket to an eTicket after it has been sold.

The same terms and conditions apply to your ticket regardless of whether your ticket is paper or digital. The easiest way to request a refund for your eTicket is through your online account.

Please send us your details through the contact us form, and we’ll be in touch.

Yes, just select your Railcard as part of the purchasing process. Don’t forget to take your Railcard with you when you travel with your discounted eTicket.

Both are forms of digital ticket. An eTicket is issued as a QR barcode and sent to you by email, which can then either be printed onto paper or displayed on your phone to scan at a barcode reader at the station. A Key card is our contactless smartcard which can store multiple tickets for travel. 

Tickets can be purchased online, ticket office or ticket vending machine and used by tapping the Key on the card reader on the gates. The ticket types available to buy as eTickets and for use on a Key card vary, but will be clearly displayed when purchasing online.

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