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Last updated: 20:03

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We are committed

We’re committed to providing you with easy access to important information about Southeastern’s service performance, so you can make well-informed decisions about travelling with us.

Helpful resources

Follow the links below for quick access to some key information:

Passenger information during disruption (PIDD)

We’re focused on improving information for our passengers, particularly during service disruption. 

We understand that this is a major priority identified through the National Rail Passenger Survey.

The rail industry has produced an Approved Code of Practice, which sets out guidance and good practice for providing you with essential information during any service disruptions. We use this Code of Practice as a framework for delivering timely, correct and consistent information, so that you can make well-informed travel decisions.

If you’re curious to learn more, please download the Code of Practice from the Rail Delivery Group (RDG) website.

You can also read more about our approach in our PIDD LocalDelivery Plan.

Information about the gender pay gap

At Southeastern, we’re committed to diversity and inclusion in our workforce, and are working hard to improve the gender balance at all levels within our business. 

The transport sector has historically had a high proportion of male employees, and while we’ve put measures in place to increase the proportion of female employees, we know that there’s more for us to do if we’re to achieve a more balanced workforce.

Our key gender pay statistics

Mean pay gap (% increase on women’s pay) Median pay gap (% increase on women’s pay) Median pay gap (national average) Mean bonus gap (% increase on women’s pay)  Median bonus gap (% increase on women’s pay)
 21.7%  15.9%  18.4%  18.7%  84.4%

For more information on gender pay at Southeastern, please download the full report on gender pay. 

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