Southeastern

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Transparency

We’re committed to transparency by giving you easy access to important information about Southeastern’s services, costs and performance

We are committed

We’re committed to providing you with easy access to important information about Southeastern’s service performance, so you can make well-informed decisions about travelling with us.

Helpful resources:

Follow the links below for quick access to some key information:

Passenger information during disruption (PIDD)

We’re focused on improving information for our passengers, particularly during service disruption.

We understand that this is a major priority identified through the National Rail Passenger Survey.

The rail industry has produced an Approved Code of Practice, which sets out guidance and good practice for providing you with essential information during any service disruptions. We use this Code of Practice as a framework for delivering timely, correct and consistent information, so that you can make well-informed travel decisions.

If you’re curious to learn more, please download the Code of Practice from the Rail Delivery Group (RDG) website.

You can also read more about our approach in our PIDD Local Delivery Plan.



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