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Last updated: 11:49

We are committed

We’re committed to providing you with easy access to important information about Southeastern’s service performance, so you can make well-informed decisions about travelling with us.


Helpful resources

Follow the links below for quick access to some key information:


Passenger information during disruption (PIDD)

We’re focused on improving information for our passengers, especially when things go wrong.

Our research tells us that this is a major priority and we’re working hard to improve in this area.

To support the drive to improve passenger information, a set of “pledges” has been developed by the industry setting out our commitments to the information we provide during disruption as well as improvements we’ll look to make in the future. These pledges will be used as a framework for delivering timely, correct and consistent information to help you make well-informed travel decisions.

For more information, please visit the Rail Delivery Group pledges page or download a copy of the pledges here.

You can read more about our approach to PIDD in our PIDD Delivery plan.


Information about the gender pay gap

At Southeastern, we’re committed to diversity and inclusion in our workforce, and are working hard to improve the gender balance at all levels within our business. 

The transport sector has historically had a high proportion of male employees, and while we’ve put measures in place to increase the proportion of female employees, we know that there’s more for us to do if we’re to achieve a more balanced workforce.

Our key gender pay statistics

Mean pay gap (% increase on women’s pay) Median pay gap (% increase on women’s pay) Median pay gap (national average) Mean bonus gap (% increase on women’s pay)  Median bonus gap (% increase on women’s pay)
 21.7%  15.9%  18.4%  18.7%  84.4%

For more information on gender pay at Southeastern, please download the full report on gender pay. 


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