What passenger feedback tells us 

Feedback from our passengers consistently tells us that providing timely and reliable information, particularly when things go wrong, is one of the biggest priorities for our passengers. 

The industry has developed a set of information pledges, which define our commitments in respect of information provision. 

We have a number of tools and channels that are available for passengers to find out the latest information both before, during and after the journey. These include our app, website, Live Disruption map as well as the services provided by National Rail Enquiries and other 3rd parties. We also provide information through Social Media, live from our Control Room 24/7

Full details of the information services are available to download on our PIDD Delivery Plan PDF.