Money back if your train is delayed by 15 minutes or more

You can claim compensation if you're delayed by 15 minutes or more when you travel with us, click here to apply online.

Contacting us is simple

Just let us know what you need. If you can't find what you're looking for or want to comment on the service you've received, it's easy to get in touch with us. Whether you're looking for lost property, applying for a refund, or have questions - we're ready to help.