The Key

Do you have questions about how and when to use The Key? Find out more about The Key with our FAQs.

Careers

Got a question about your application or the Southeastern recruitment process? Check out our recruitment FAQs.

Compensation

Are you entitled to compensation for a delayed journey or other issue? Check out our Compensation FAQs.

Contact us

Do you need to contact us about complaints, customer services or other enquiries? Find out how with our Contact us FAQs.

Group Travel

Do you have questions about how to use Group travel? Find the answers to your questions with our Group travel FAQs.

Penalty fares

Do you have questions about penalty fares and what happens if you travel without a ticket? Find the answers with our Penalty fares FAQs.

Performance

Got a question about Southeastern's performance or Passenger Charter? Find out more with our performance FAQs.

Planning your journey

Do you have questions about journey planning, engineering works and assisted travel? Find out more with Planning your journey FAQs.

Reduced timetable

Sometimes we need to run a reduced timetable which can affect your journey. Find out more with our reduced timetable FAQs.

Severe weather conditions

Severe weather conditions such as heat, snow or falling leaves can affect your journey. Find out more with our severe weather FAQs.

Stations

Got a question about the facilities at our stations? Find out more with our Stations FAQs.

Tickets

Do you have questions about Southeastern advance, Off-Peak and season tickets? Find out more with our tickets FAQs.

Travel Support Card

Do you have a question about Travel Support Cards? Find out more with our Travel support card FAQs.

WiFi

Got any questions about Southeastern WiFi? Find out more with our WiFi FAQs.

Buy before you board

You must buy a ticket before you board, find out how with our buy before you board FAQs.

Got a question? We can help...

Do I need a ticket to travel?

Yes, you must have a valid ticket for your journey.

It's easy to buy a ticket before you get to the station. You can buy train tickets from any staffed ticket office or machine, or buy a train ticket online.

How do I buy tickets?

You can buy train tickets from any staffed ticket office or Ticket Vending Machine, or buy a train ticket online.

You can choose to travel to almost anywhere in Great Britain, with free delivery and no booking fees on your tickets.

Could a Season Ticket save me money?

Yes, if you make the same peak time journey three times a week or more. How much will a Season Ticket save me?

You can choose from a Weekly, Monthly or Annual Season Ticket. Annual Ticket holders get extra rewards and discounts too with a Gold Card. Find out more about Southeastern Season Tickets.

At what age does a child have to pay the adult fare?

From their 16th birthday children start paying the adult fare. If you’re under 16 but you look older, you may want to carry some proof of age in case you’re asked.

If your child is over 16 and still at school or college, your local authority may offer a concessionary travel scheme with reduced fares.

If you’re in full-time education, the 16-25 Railcard is a great way to save money on your train fares.

What time do station ticket offices open?

It varies. Tell us your local station and we’ll give you the ticket office opening hours and other useful information. Check a station.

Can I park my car at the station?

Many of our stations have car parks. For information and to buy online season permits or daily/weekly e-tickets go to the Southeastern parking website. You'll also be able to see the charges for each car park.

Our car parks are managed by Saba except Ebbsfleet International station. You can visit ebbsfleetintl.co.uk/parking for information and online booking there.

Contact Saba

Telephone: 0330 1235 247
Email: customersupport.uk@sabagroup.com
Saba Park Solutions UK Limited
Customer Support Centre
Saba
PO Box 2466
Watford
Herfordshire
WD18 1XH

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Southeastern

FAQs

Get answers to the questions most frequently asked by our passengers, including questions about tickets, refunds, claiming compensation and penalty fares