sTickets

• Weekly Season tickets
• Monthly Season tickets
• Custom period Season tickets (anything longer than a Monthly and shorter than an Annual) 
• Annual Season tickets
• Flexi Season tickets
• Child Season tickets

Travelcard Seasons are not available to purchase as sTickets.

To use your sTicket, go to 'My Tickets' in the Southeastern app and scan the barcode at the ticket gates or show to a member of staff when requested. Your barcode will need to be refreshed before each journey. The app does this automatically every three hours, but you can also manually refresh the barcode by selecting this option when you view the ticket. You will need an internet connection to refresh the barcode.

If you have a Flexi Season sTicket, you will be asked if you want to activate the ticket for that day.

If you are unable to connect to the internet at the time of travel, the sTicket will use a backup barcode to allow you to continue your journey.

You will need to enable push notifications when using sTickets, as this allows us to deliver backup barcodes to your phone in case you lose network connectivity when refreshing your ticket.

Go to Settings > Push notifications on the app to do this.

You can only download and view your sTicket on one device at a time.

However, if you lost your phone or you're upgrading it, you can download the Southeastern app on your new phone, log in and view your sTicket.

You will need to upload a photo when you purchase a Weekly, Monthly, Custom or Annual Season. A photo is not required for Flexi Seasons. The photo will be stored in the app and can be used for future sTicket purchases.

You can claim compensation if your train is delayed by 15 minutes or more through Delay Repay. 

One-Click Delay Repay claims can be made through the app or website when travelling with an sTicket in the same way that they can with our contactless smartcard, The Key, however you are required to sign up for One Click Delay Repay in order to do this.