Chatham

On platform

Located on concourse

acessible toilet platform 2- Available during staffing hours

Buffet platform 1, Starbucks in booking hall and Selecta vending machines on platforms 1&2

Platform 1 & 2 - Available during staffing hours

There are heated waiting rooms on platform 1 and 2 - Only available up to 20:00 (8pm).

Bus stop B in the bus interchange, to the right of the station entrance

station forecourt

Information to plan your onward journey is available in a printable format here

There are standing height and wheelchair height ticket counters available.

Public telephones are not wheelchair accessible

Platform 1&2 - Available during staffing hours

Category A. This station has step free access to all platforms. There is step free access to the booking hall from Railway Street. There is step free access via lifts down to all platforms from the booking hall. If you are in need of assistance, you may request step free access towards London (Platform 1) from the car park and away from London (Platform 2) from the car park.

Accessible taxis are available to book

In the booking hall

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

*Helpline closed on Christmas Day

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.