Marston Green
Ticket office
Closed now
Station details
| Station Operator: WM | |
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| Station Code: MGN |
| Staffing Level: Full Time | |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | No |
| Smartcard Issued | No |
| Smartcard Validator | No |
| Oyster Topup | No |
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| Prepurchase Collection | Yes |
| Smartcard Topup | No |
| Ticket Machine | Yes |
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Ticket Office Note: A Ticket Vending Machine is located in the Booking Hall. |
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| Lost Property Contact Available | No |
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Website: Go to website |
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Customer Services: Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times: Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day. **Marston Green is accredited by the Secure Station Scheme** |
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| Customer Help Points | Yes |
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Customer Help Points Note: On both platforms |
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| Atm Machine | No |
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| Baby Change | No |
| Seated Area | Yes |
| Passenger Information Systems | Yes |
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Passenger Information Systems Note: Departure Screens, Announcements, |
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| Shops | No |
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| Station Buffet | No |
| Telephones (Cards & Coins) | No |
| Toilets | No |
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Toilets Note: The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key. A RADAR key is available from station staff upon request. The toilet facilities are available: Monday - Thursday 06:15-19:00, Friday 06:15-20:00, Saturday 08:00-20:00 and Sunday 09:00-14:00. The toilet facilities are not available when the Ticket Office is closed. |
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| Waiting Room | Yes |
| Car parking | Yes |
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Name: Station Car Park Operator: Network West Midlands Spaces: 96 Annual Charge: N/A Daily Charge: N/A Monthly Charge: N/A Off Peak Charge: N/A Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: N/A Weekly Charge: N/A |
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| Car Parking Contact Available | No |
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Phone number: Website: Go to website |
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| Cycle Storage Availability | Yes |
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Sheltered: Yes |
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| Cycle Storage CCTV | Yes |
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| Location for Rail Replacement Services | Yes |
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Location For Rail Replacement Service Note: In the event of engineering the bus/coach will collect from: Outside the station front at the public service bus stops. |
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| Taxi Rank | Yes |
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Taxi Rank Note: Marston Green Cars 0500 34555 |
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| Bus Service | Yes |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
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| Accessible Booking Office Counter | No |
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Accessible Booking Office Counter Note: by member of staff on duty |
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| Accessible Public Telephones | No |
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Accessible Public Telephones Note: Public telephones are not accessible |
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| Accessible Toilets | Yes |
| Induction Loop | Yes |
| Wheelchairs Available | No |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: Level access to Booking Hall. Ramp to Coventry platform. Ramp overbridge across tracks. Additional step-free entrance to Birmingham platform via short ramp. Level access to front of Booking Hall - rear entrance has 6 steps to platform, but possible to avoid by using ramp at front of station. |
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| Accessible Taxis | No |
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Accessible Taxis Note: Accessible taxis are not available |
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| Accessible Ticket Machines | Yes |
| Impaired Mobility Set Down | No |
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Impaired Mobility Set Down Note: Car park |
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| Helpline Contact | Yes |
| 0800 0248998 | |
| Helpline Opening Hours | Yes |
| Mon - Sun: 8:00 AM to 10:00 PM | |
| Staff Help Available | Yes |
| Mon: 6:15 AM to 7:00 PM Tue: 6:15 AM to 7:00 PM Thu: 6:15 AM to 7:00 PM Fri: 6:15 AM to 8:00 PM Sat: 8:00 AM to 8:00 PM Sun: 9:00 AM to 2:00 PM |
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Assisted Travel: If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day. If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens. Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day. Please note that other train operating companies may have different contact centre hours for booking assistance. |
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Live departures & arrivals for Marston Green
Usual seating availability
More info-
Many seats available
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Plenty of seats available
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Some seats available
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Only a few seats available
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Standing room only
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n/aData unavailable
Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk