London Paddington
Ticket office
Open now
Mon - Sun: | Twenty Four Hours |
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Station details
Station Operator: NR | |
Station Code: PAD |
Staffing Level: Full Time | |
CCTV: Yes |
Oyster Pre Pay | No |
Oyster Validator | Yes |
Smartcard Issued | No |
Smartcard Validator | No |
Travelcard: Zone 1 |
Oyster Topup | Yes |
Prepurchase Collection | Yes |
Smartcard Topup | No |
Ticket Machine | Yes |
Penalty Fares: Applicable Operators: Great Western Railway, TfL Rail |
Lost Property Contact Available | No |
Phone number:
0330 024 0215 Website: Go to website |
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Ticket Gate | Yes |
Ticket Gate Comments: Platforms 1, 8 & 9 don't have ticket gates but all gates are wide have access |
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Customer Services: Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day) |
Customer Help Points | Yes |
Atm Machine | Yes |
Atm Machine Note: Located on concourse |
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Baby Change | Yes |
Seated Area | Yes |
Passenger Information Systems | Yes |
Passenger Information Systems Note: Departure Screens, Announcements, Arrival Screens, |
Shops | Yes |
Shops Note: News agent Flower stall Shoe repairer Wide range of shops Mini supermarket Pharmacy Convenience store High street shops Off Licence Passport Photo Booth |
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Station Buffet | Yes |
Station Buffet Note: Coffee shop Buffet Coffee kiosk Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable) |
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Telephones (Cards & Coins) | Yes |
Toilets | Yes |
Toilets Note: Accessible toilets are located on Platforms 1. The Changing Places and Toilet Facilities on Platform 12 are temporarily closed for maintenance works.
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Waiting Room | No |
Waiting Room Note: Platform 12 |
Car parking | Yes |
Name: Station Car Park Operator: APCOA Parking (UK) Limited Spaces: 152 Annual Charge: N/A Daily Charge: N/A Monthly Charge: N/A Off Peak Charge: N/A Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: N/A Weekly Charge: N/A |
Car Parking Contact Available | No |
Phone number: 0345 165 2030 Website: Go to website Note: Parking charges |
Cycle Storage Availability | Yes |
Sheltered: Yes |
Cycle Storage CCTV | Yes |
Location for Rail Replacement Services | Yes |
Taxi Rank | Yes |
Taxi Rank Note: The taxi deck is situated above Platform 12 and is accessed via the concourse and platform 12, which has escalators and lifts to the upper level to the covered marshalled taxi rank. A queuing system is in operation. There is also a separate collection point for pre-booked taxis and a drop off point |
Bus Service | Yes |
Bus Service Note: Buses Can be found on near by streets. All Transport for London buses are accessible by step free access. More information about Transport for London buses can be found here All Transport for London bus routes are served by low-floor vehicles, with a dedicated wheelchair space and an access ramp. They can also 'kneel' to reduce the step-up from the pavement. More info can be found on Transport for London's website here Drop Off There are 2 drop off / pick up points (waiting is not permitted):
Disabled passengers can use the taxi rank above platform 12.
The car park is at the end of platform 1, around 400m from the station. The route is step-free. |
Accessible Booking Office Counter | No |
Accessible Public Telephones | No |
Accessible Public Telephones Note: Main Concourse |
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Accessible Toilets | Yes |
Accessible Toilets Note: Accessible toilets are located on Platforms 1 The toilet facilities on platform 12 are temporarily closed for maintenance works
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Induction Loop | Yes |
Wheelchairs Available | Yes |
Ramp For Train Access | Yes |
Step Free Access | Yes |
Step Free Access Note: Disabled passengers can access all areas of the station via lifts and escalators. There is level access to all platforms including access to the London Underground via lifts and escalators. All exits in the station are able to be accessed by disabled passengers. |
Accessible Taxis | No |
Accessible Taxis Note: All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair. There is also a separate collection point for prebooked taxis also further away from the lifts. |
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Accessible Ticket Machines | Yes |
Accessible Ticket Machines Note: |
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Impaired Mobility Set Down | Yes |
Impaired Mobility Set Down Note: There is a manned drop off point at the Taxi Deck above platform 12. Mobility assistance is available from this point. It is preferred if this assistance is booked 24 hours in advance. on 0800 197 1329. Monday - Friday 08:00 -20:00 and Saturday & Sunday 09:00 and 17:00. |
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Helpline Contact | Yes |
0800 1971329 | |
Staff Help Available | Yes |
Mon - Sun: Twenty Four Hours | |
Staff Help Available Note: Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700 |
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Assisted Travel: Mobility assistance is available at this station 24 hours a day. It is preferred that this assistance is booked by 18:00 the day before travel by calling the Assisted Travel Team on 0800 197 1329. The Assisted Travel Team can be contacted Monday - Sunday 07:00 -22:00. Passengers for Heathrow Express may also arrange assistance through - 0208 757 270 |
Live departures & arrivals for London Paddington
Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
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14:18 | Hayes & Harlington Platform | On time |
n/a
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See details on departure to Hayes & Harlington | ||
14:25 | Heathrow Airport T5 Platform 7 | 7 | On time |
n/a
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See details on departure to Heathrow Airport T5 | |
14:27 | Didcot Parkway Platform 14 | 14 | On time |
n/a
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See details on departure to Didcot Parkway | |
14:28 | Cheltenham Spa Platform 9 | 9 | On time |
n/a
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See details on departure to Cheltenham Spa | |
14:32 | Bristol Temple Meads Platform 4 | 4 | On time |
n/a
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See details on departure to Bristol Temple Meads | |
14:32 | Heathrow Airport T123 Platform | On time |
n/a
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See details on departure to Heathrow Airport T123 | ||
14:37 | Penzance Platform | On time |
n/a
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See details on departure to Penzance | ||
14:40 | Heathrow Airport T5 Platform | On time |
n/a
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See details on departure to Heathrow Airport T5 | ||
14:43 | Reading Platform 12 | 12 | On time |
n/a
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See details on departure to Reading | |
14:48 | Hayes & Harlington Platform | On time |
n/a
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See details on departure to Hayes & Harlington |
Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
---|---|---|---|---|---|---|
14:18 | Heathrow Airport T5 Platform 7 | 7 | On time |
n/a
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See details on departure to Heathrow Airport T5 | |
14:22 | Reading Platform 12 | 12 | 14:15 |
n/a
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See details on departure to Reading | |
14:24 | Great Malvern Platform 1 | 1 | On time |
n/a
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See details on departure to Great Malvern | |
14:25 | Heathrow Airport T123 Platform 11 | 11 | On time |
n/a
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See details on departure to Heathrow Airport T123 | |
14:32 | Heathrow Airport T5 Platform 7 | 7 | On time |
n/a
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See details on departure to Heathrow Airport T5 | |
14:36 | Penzance Platform 10 | 10 | On time |
n/a
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See details on departure to Penzance | |
14:38 | Bristol Temple Meads Platform 5 | 5 | On time |
n/a
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See details on departure to Bristol Temple Meads | |
14:41 | Hayes & Harlington Platform 11 | 11 | On time |
n/a
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See details on departure to Hayes & Harlington | |
14:48 | Heathrow Airport T5 Platform 7 | 7 | On time |
n/a
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See details on departure to Heathrow Airport T5 | |
14:50 | Bedwyn Platform 3 | 3 | On time |
n/a
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See details on departure to Bedwyn |
Usual seating availability
More info-
Many seats available
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Plenty of seats available
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Some seats available
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Only a few seats available
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Standing room only
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n/aData unavailable
Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk