Closed now
If you have arranged assisted travel and are travelling from this station then please go to the Network Rail reception office, located on Platform 1, to obtain the booked assistance.
| Station Operator: NR | |
| Station Code: PAD |
| Staffing Level: Full Time | |
| CCTV: Yes |
| False | Oyster Pre Pay |
| True | Oyster Validator |
| False | Smartcard Issued |
| False | Smartcard Validator |
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Travelcard: Zone 1 |
| True | Oyster Topup |
| True | Prepurchase Collection |
| False | Smartcard Topup |
| True | Ticket Machine |
| Penalty Fares: Applicable Operators: Great Western Railway |
| True> | Lost Property Contact Available |
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Phone number:
0330 024 0215 Website: Go to website |
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| True | Ticket Gate |
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Ticket Gate Comments:
Platforms 1, 8 & 9 don't have ticket gates but all gates are wide have access |
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Customer Services: Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day) |
| True> | Left Luggage Contact Available |
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Phone number:
020 3468 4709 Website: Go to website |
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| True | Customer Help Points |
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| True> | Atm Machine |
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Atm Machine Note: Located on concourse |
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| True | Baby Change |
| False | Bureau De Change |
| False | Post Box |
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Post Box Note: Located on the concourse |
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| True | Seated Area |
| True | First Class Lounge |
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First Class Lounge Note: Located Platform 1 Tickets Accepted All First Class  Facilities The First Class lounge offers the choice of a modern, comfortable bar area or the traditional, Victorian feel lounge.  The modern extension has armchairs and tables with a bar offering complimentary refreshments. It also has workstations with access to the Internet. There is a large screen TVs showing Sky News and also a departures board showing train times. The Victorian lounge offers old world splendour and comfort, with large armchairs and soft lighting, making it the perfect area to relax.  There is also a pre-bookable conference room which can seat up to eight people. Call 0207 313 1109 for more information. Refreshments Bar offering complimentary refreshments Wi-Fi Available Showers No Concessions for Standard Class sleeper customers Yes  |
| True | Shops |
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Shops Note: News agent Flower stall Shoe repairer Wide range of shops Mini supermarket Pharmacy Convenience store High street shops Off Licence Passport Photo Booth |
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| True | Showers |
| True | Station Buffet |
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Station Buffet Note: Coffee shop Buffet Coffee kiosk Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable) |
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| True | Telephones (Cards & Coins) |
| True | Toilets |
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Toilets Note: Accessible toilets are located on Platforms 1 & 12 and baby changing facility's can be found on Platform 12 |
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| False | Tourist Information Office |
| True | Trolleys |
| False | WebKiosk |
| True | WiFi |
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Wifi Note: Find WiFi Hotspots around London Paddington station |
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| False | Waiting Room |
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Waiting Room Note: Seating available in various locations |
| true | Car parking |
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Name: Station Car Park Operator: APCOA Parking (UK) Limited Spaces: 152 Annual Charge: N/A Daily Charge: N/A Monthly Charge: N/A Off Peak Charge: N/A Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: N/A Weekly Charge: N/A |
| False | Car Parking Contact Available |
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Phone number: 0345 165 2030 Website: Go to website Note: Parking charges |
| True | Cycle Storage Availability |
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Sheltered: Yes |
| True | Cycle Storage CCTV |
| True | Taxi Rank |
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Taxi Rank Note: The taxi deck is now situated above Platform 12 and is accessed via the concourse and platform 12, which has escalators and lifts to the upper level for a new covered marshalled taxi rank. A queuing system is in operation. There is also a separate collection point for pre-booked taxis |
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| False | Car Hire |
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| True | Airport |
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Airport Note: Heathrow Express service from Plat 6/7, Heathrow Connect service from Plat 12. |
| True | Metro |
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Metro Note: Tube Lines. |
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| True | Bus Service |
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Bus Service Note: Buses can be found on near by streets. All Transport for London buses are accessible by step free access. More information about Transport for London buses can be found here All Transport for London bus routes are served by low-floor vehicles, with a dedicated wheelchair space and an access ramp. They can also 'kneel' to reduce the step-up from the pavement. More info can be found on Transport for London's website here |
| False | Accessible Booking Office Counter |
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| False | Accessible Public Telephones |
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Accessible Public Telephones Note: Main Concourse |
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| True | National Key Toilets |
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National Key Toilets Note: Accessible toilets are located on Platforms 1 & 12 |
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| True | Induction Loop |
| True | Wheelchairs Available |
| True | Ramp For Train Access |
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| False | Accessible Taxis |
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Accessible Taxis Note: All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair. There is also a separate collection point for prebooked taxis also further away from the lifts. |
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| True | Accessible Ticket Machines |
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Accessible Ticket Machines Note:
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| True | Impaired Mobility Set Down |
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Impaired Mobility Set Down Note: There is a manned drop off point at the Taxi Deck above platform 12. Mobility assistance is available from this point. It is preferred if this assistance is booked 24 hours in advance. on 0800 197 1329. Monday - Friday 08:00 -20:00 and Saturday & Sunday 09:00 and 17:00. |