Coronavirus travel advice
We are currently running a reduced timetable until further notice.
Reduced timetable updated from Monday 18 May
Southeastern is currently operating a reduced timetable to ensure that vital train services for essential workers can keep running throughout a prolonged coronavirus outbreak. The railway continues to support the nation during the next phase of the lockdown, and we will be making some updates to our reduced service timetable.
From Monday 18 May the reduced timetable will have some additional peak services and some trains will be retimed. This timetable will run until further notice and is available in online journey planners now. A map of the planned service and the timetables are available below.
As government has said, social distancing means there will be space for as few as 1 in 10 of the usual number of passengers on the railway. The safety of the public and our employees remains our top priority and people should help protect everyone on the railway by only using trains if they have no alternative. Those who can work from home should continue to do so. Please help us keep the railway free for those who need it most.
People who need to travel are being asked to buy their ticket online by signing up for The Key before they travel or use contactless, leave plenty of time for their journey, travel off-peak if they can and follow public health advice while travelling.
While we’re not back to running our full timetable just yet, we are providing as much capacity as possible to help passengers follow the latest government guidance on social distancing.
There will be some additional morning and evening peak services on the following lines:
- Highspeed via Faversham and Ashford
- Hastings and services via the Medway Towns and Tonbridge
- Maidstone East
- Bromley South to Victoria via Herne Hill
- Woolwich, Bexleyheath, Sidcup and Hayes
All the services in our current reduced service timetable will remain the same except for a few small changes:
- Passengers for some early morning High Speed services from East Kent may need to change at Ashford
- Revised evening peak service between Faversham and Margate
- Revised morning and evening peak service via Bexleyheath
- Off-peak services between Tonbridge and Hastings have been retimed to improve connections
Please follow the government advice, and only travel by train if you really have to. Passengers should check their journey in advance using online journey planners or download the full timetables below.
What you can do
- Only take public transport if you have no other option, help us keep the railway free for those who need it most. If you have to use public transport, help us get you safely wherever you need to go. Consider cycling or walking for your journey if possible.
- Plan ahead – avoid peak travel, check before you travel, buy tickets online on mobile or on smartcard
- Consider others – please wear a face covering, respect our staff, be considerate to those less able
- Stay safe – maintain social distancing where possible, use hand sanitiser and wash hands frequently, pay contactless where possible
What we’re doing
To help tackle the spread of coronavirus, we’re doing more to ensure our trains and stations are clean. We’re:
- Increasing our focus on cleaning high-touch areas in trains and at stations using anti-viral cleaning products
- Ensuring toilets are well stocked with soap and water.
- Fully disinfecting all our trains every 7 days with a product that has a 10-day life, with a focus on frequent touch points like door control buttons
Revised timetables from Monday 18 May
- London to Ramsgate via Ashford, Canterbury West and Dover (Includes High speed services)
- London to the Medway Towns / Dover and Ramsgate via Faversham
- Maidstone East and West lines
- Hastings Line
- Metro routes via Woolwich / Bexleyheath and Sidcup
- Hayes and Sevenoaks (via Grove Park)
- London to Orpington via Herne Hill
Please only travel if your journey is absolutely essential. Government advice is to avoid public transport unless you have no alternative.
The Government has also advised people to work from home if they can, although we recognise this isn’t possible for everyone. If you have to travel by train, please try to do so off peak when trains will be less busy.
At some stations on our network, there may be a queueing system be in place so we can safely control the flow of passengers onto our trains and platforms, aiding safe social distancing. This may mean that you need to allow extra time for your journey.
Wherever possible, we’ll run the longest trains we can – with 8, 10 and 12 car trains on specific services to help ensure that passengers can follow the government guidance on social distancing. We can’t stress enough that if your journey isn’t essential, you shouldn’t be travelling.
At some stations on our network we will provide social distancing guidance with floor stickers and posters and this will be made clear when you arrive at a station.
Cover your cough or sneeze with a tissue, then throw the tissue in the bin. ‘Catch it, bin it, kill it’.
We’re also fully disinfecting all our trains every 7 days with a product that has a 10-day life, with a focus on frequent touch points like door control buttons.
The Key’s contactless technology allows you to hold the card over the reader at the ticket gate. It’s also wipeable and easy to clean, leaving you in control. You can store multiple season, single, return and London Travelcard train tickets.
From Tuesday 12 May, these refunds can be backdated up to a maximum 56 days from when they were submitted if you were unable to travel due to the impact of coronavirus. This will be a rolling 56-day backdating period, until further notice.
We have temporarily closed the ticket offices at around 90 stations, those that remain open focus on morning and evening peak times.
The ticket offices that remain open are:
|Open twice daily M-S
6am - 10am & 3pm - 7pm
|Open daily M-S
6am - 10am
|Ashford International*||London Cannon Street||Aylesham|
|Battle||London Charing Cross||Maidstone West*|
|Beckenham Junction||London Victoria||Sheerness|
|Bromley South||Maidstone East|
|Dover Priory||Rainham (Kent)|
|Greenwich||St Leonards Warrior Square*|
|Grove Park||Stratford International|
|Herne Hill||Tunbridge Wells|
|London Bridge||Woolwich Arsenal|
Please note -
Sunday ticket office opening hours for the stations listed above are 10am – 14.30pm.
* Saturday opening hours are 10am - 14.30pm
All our other tickets offices not listed here are closed.
Where possible, we’re making more Advance fares available, including at peak times.