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Reduced timetable updated from Monday 18 May

Is your journey really necessary

Southeastern is currently operating a reduced timetable to ensure that vital train services for essential workers can keep running throughout a prolonged coronavirus outbreak. The railway continues to support the nation during the next phase of the lockdown, and we will be making some updates to our reduced service timetable.

From Monday 18 May the reduced timetable will have some additional peak services and some trains will be retimed. This timetable will run until further notice and is available in online journey planners now. A map of the planned service and the timetables are available below. 

As government has said, social distancing means there will be space for as few as 1 in 10 of the usual number of passengers on the railway. The safety of the public and our employees remains our top priority and people should help protect everyone on the railway by only using trains if they have no alternative. Those who can work from home should continue to do so. Please help us keep the railway free for those who need it most.

Plan your journey

People who need to travel are being asked to buy their ticket online by signing up for The Key before they travel or use contactless, leave plenty of time for their journey, travel off-peak if they can and follow public health advice while travelling.

While we’re not back to running our full timetable just yet, we are providing as much capacity as possible to help passengers follow the latest government guidance on social distancing.

There will be some additional morning and evening peak services on the following lines:

  • Highspeed via Faversham and Ashford
  • Hastings and services via the Medway Towns and Tonbridge
  • Maidstone East
  • Bromley South to Victoria via Herne Hill
  • Woolwich, Bexleyheath, Sidcup and Hayes

All the services in our current reduced service timetable will remain the same except for a few small changes:

  • Passengers for some early morning High Speed services from East Kent may need to change at Ashford
  • Revised evening peak service between Faversham and Margate
  • Revised morning and evening peak service via Bexleyheath 
  • Off-peak services between Tonbridge and Hastings have been retimed to improve connections

Please follow the government advice, and only travel by train if you really have to. Passengers should check their journey in advance using online journey planners or download the full timetables below.

What you can do

On your journey

  • Only take public transport if you have no other option, help us keep the railway free for those who need it most. If you have to use public transport, help us get you safely wherever you need to go. Consider cycling or walking for your journey if possible.
  • Plan ahead – avoid peak travel, check before you travel, buy tickets online on mobile or on smartcard 
  • Consider others – please wear a face covering, respect our staff, be considerate to those less able
  • Stay safe – maintain social distancing where possible, use hand sanitiser and wash hands frequently, pay contactless where possible

What we’re doing 

To help tackle the spread of coronavirus, we’re doing more to ensure our trains and stations are clean. We’re:

  • Increasing our focus on cleaning high-touch areas in trains and at stations using anti-viral cleaning products
  • Ensuring toilets are well stocked with soap and water.
  • Fully disinfecting all our trains every 7 days with a product that has a 10-day life, with a focus on frequent touch points like door control buttons 

Check your journey

 

Please only travel if your journey is absolutely essential. Government advice is to avoid public transport unless you have no alternative. 

The Government has also advised people to work from home if they can, although we recognise this isn’t possible for everyone. If you have to travel by train, please try to do so off peak when trains will be less busy. 

Yes - we’re closely monitoring the demand for our services and have already added additional services where they’re needed so that people can get to where they need to go. 
 
At stations

At some stations on our network, there may be a queueing system be in place so we can safely control the flow of passengers onto our trains and platforms, aiding safe social distancing. This may mean that you need to allow extra time for your journey.

On trains

Wherever possible, we’ll run the longest trains we can – with 8, 10 and 12 car trains on specific services to help ensure that passengers can follow the government guidance on social distancing. We can’t stress enough that if your journey isn’t essential, you shouldn’t be travelling. 

At some stations on our network we will provide social distancing guidance with floor stickers and posters and this will be made clear when you arrive at a station. 
Wash your hands with soap and water for at least 20 seconds before and after travelling on public transport. If soap and water are not available, use an alcohol-based hand sanitiser.

Cover your cough or sneeze with a tissue, then throw the tissue in the bin. ‘Catch it, bin it, kill it’. 
The Government’s official policy is that passengers should wear a face covering if they can. 
We have no plans to introduced hand sanitiser points at stations or on trains, but please feel free to bring your own.  
If you become unwell while at a transport hub or on your journey with a new, continuous cough or a high temperature - you should go home immediately and self-isolate for at least 7 days, or 14 days if you live with other people. 
To help tackle the spread of coronavirus, we’re doing more to ensure our trains and stations are clean. We’ve increase our focus on cleaning high-touch areas in trains and at stations using anti-viral cleaning products and ensuring toilets are well stocked with soap and water.

We’re also fully disinfecting all our trains every 7 days with a product that has a 10-day life, with a focus on frequent touch points like door control buttons.
 
We’re encouraging our passengers to sign up to The Key, our contactless smartcard which means you can buy and download your tickets at home online or via our app. Enabling you to fast-track through the station and avoid the queues.  

The Key’s contactless technology allows you to hold the card over the reader at the ticket gate. It’s also wipeable and easy to clean, leaving you in control.  You can store multiple season, single, return and London Travelcard train tickets. 
Yes. The Key’s contactless technology allows you to buy and download tickets at via our app. You can also hold the card over the reader at the ticket gate without touching it It’s also wipeable and easy to clean, leaving you in control.  
You can order a Key card online simply by providing a few personal details. We’ll explain how it works and send you a key card in the post. You can also pick up The Key at any staffed Southeastern ticket office if you need to. 
iPhone and Android phones can both be used to load online purchased tickets on to The Key. The Key itself is still a physical card for the time being. 
We’re currently giving season ticket holders 56 days to apply for a refund, instead of the usual 28 days (or at the point of surrender of a season ticket). 

From Tuesday 12 May, these refunds can be backdated up to a maximum 56 days from when they were submitted if you were unable to travel due to the impact of coronavirus. This will be a rolling 56-day backdating period, until further notice. 
Delay Repay will continue to work in the same way, with payments made based on the new timetable. If your journey was delayed by 15 minutes or more you can still claim in the same way on our website. 

We have temporarily closed the ticket offices at around 90 stations, those that remain open focus on morning and evening peak times. 

The ticket offices that remain open are: 

Open twice daily M-S
6am - 10am & 3pm - 7pm
Open daily M-S
6am - 10am
  
 Ashford International*  London Cannon Street  Aylesham
 Battle  London Charing Cross  Maidstone West*
 Beckenham Junction  London Victoria   Sheerness
 Bromley South  Maidstone East  
 Canterbury East  Margate
 Canterbury West  Orpington  
 Chatham  Otford  
 Dartford  Paddock Wood*  
 Deal  Petts Wood  
 Dover Priory  Rainham (Kent)  
 Ebbsfleet  Ramsgate  
 Faversham  Rochester*  
 Folkestone Central  Sevenoaks  
 Gillingham (Kent)  Sidcup  
 Gravesend  Sittingbourne  
 Greenwich  St Leonards Warrior Square*  
 Grove Park  Stratford International  
 Hastings  Strood*  
 Hayes (Kent)*  Swanley  
 Herne Bay  Tonbridge  
 Herne Hill  Tunbridge Wells  
 High Brooms*  Wadhurst*  
 Hither Green  Welling  
 Lewisham   Whitstable  
 London Bridge  Woolwich Arsenal  

Please note -

Sunday ticket office opening hours for the stations listed above are 10am – 14.30pm.  

* Saturday opening hours are 10am - 14.30pm

All our other tickets offices not listed here are closed. 

Yes, you can still buy a ticket using the Southeastern app. 
We don’t currently sell Carnet tickets for use on our network.  
Yes, you can buy tickets online for collection at the station in the normal way. For Advance purchase tickets that are valid on a specific train, the booking window for reservations is quite a bit shorter at the moment because of the reduced service timetable (1 week rather than 12).

Where possible, we’re making more Advance fares available, including at peak times.
 
Our Assisted Travel service remains available to passengers in the usual way – you can find out more and book Assisted Travel in advance here
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Reduced service frequency map from 18 May