We want you to feel safe and secure when travelling with us.

Our on-board and station staff take part in training programmes so that they can confidently and safely deal with a range of situations and circumstances.

See it. Say it. Sorted.

Do not leave any personal belongings unattended at stations, on board trains and in car parks.

If you see someone behaving suspiciously or find anything unattended, inform a member of staff, the British Transport Police or contact us at one of the help points in our stations.

see it say it sorted

British Transport Police

British Transport Police is the police service for Britain’s railways, helping the nation’s travelling public get home every day safe, secure and on time. Sometimes incidents will require the British Transport Police for assistance. Find out more about the British Transport Police and how they make our railways safer.

When to contact the British Transport Police?

Text 61016* or call 0800 40 50 40 when:

  • you want to report an incident discreetly that has already happened
  • issues are affecting you at the station or on-board the train
  • you have a general police enquiry

The text number is monitored 24/7 and, while it is not for reporting emergencies, British Transport Police will send officers if required.

*Your mobile service provider may issue a small charge to text 61016. The exact cost will depend on your network and tariff.

When to dial 999?

Always dial 999 when you need an urgent police response such as:

  • a crime is happening
  • someone suspected of a crime is nearby
  • someone is injured, being threatened or in danger

If your enquiry concerns buses or roads, you can contact local police anywhere in the country by dialling 101.

CCTV and body cameras

Most of our trains, stations and car parks have CCTV systems, which means a safer environment for our customers and staff.

A number of our colleagues wear body worn cameras to help secure you and improve their personal safety, as well as use for evidence with prosecutions.

At our stations

Most of our stations are accredited with the Secure Stations Scheme run by the Department for Transport and British Transport Police, which means we’re committed to you and our staff that the station is a safe and secure environment.

Explore Our commitments