If you bought your Season Ticket directly from us, we can generally give you a refund if there is:
- For an annual Season Ticket, there may not be any monetary value left in an if it is surrendered in the last couple of months of validity. Annual Season tickets have no refund value after 10 months and 12 days, although they are still valid for travel until the expiry date and you can continue to enjoy any Gold Card benefits along with it.
- Seven days (or more) left on a Season Ticket valid between one and ten months
- Three days (or more) left on a weekly Season Ticket
You can apply for a part-refund on your season ticket by surrendering its remaining validity and please note a £5 admin fee is charged for all season ticket refunds.
Refunds are made in the same way you paid. We can only arrange refunds on tickets that were originally bought from a Southeastern outlet. If you bought it somewhere else, then you should go directly to the supplier for the refund.
If you purchased your season ticket from a Southeastern ticket office or ticket vending machine, you can apply for a refund at any Southeastern ticket office.
If you purchased your paper season ticket via our website, please return the ticket to our Customer Service Team at:
Southeastern Online Refunds
Freepost RUEL-KBZS-YRAU
Swadlincote
DE11 1HZ
Refunds are calculated from the first to the last date of travel and is the difference between what you originally paid and what you would have paid for a Season Ticket (or combination of tickets) covering that period. Refunds are NOT calculated on a pro rata basis.
So you won’t get a complete refund for the period of time left on your ticket. To explain, an annual season ticket gives 52 weeks’ worth of travel for the cost of 40, so refunds are calculated on the basis of what you paid rather than period left on the ticket. To find out what your refund might be please use the Season ticket calculator above.
We can’t give you a refund if you don’t use your Season Ticket for a period of time then start using it again, unless you have been ill.
Unable to travel due to illness
We’ll consider a refund if you’ve been unable to travel due to illness for a minimum of four continuous unbroken weeks. We’ll calculate your refund by multiplying half the weekly Season Ticket cost by the number of weeks you were unable to travel – known as an intermediate period of sickness.
An intermediate period of sickness can be refunded if it started after your Season Ticket began and ended before your Season Ticket expired. During this time you need to keep hold of your ticket. To claim a sickness refund please fill out the form above along with sending a copy of your ticket and copies of your medical certificate.
If you know you won’t need your Season Ticket again, we can give you a refund on the length of time remaining.