The Key is the name for our smart card. You will now be able to load Season Tickets and Travelcard Season Tickets onto The Key card.
Each seamless journey will begin by tapping The Key at an automatic ticket barrier or validator and tapping out where possible.
Weekly, monthly, annual, odd-periods seasons, or out-boundary Travelcard season tickets can be purchased on The Key. In-boundary Travelcards (those starting from inside the London Zones) aren’t valid on The Key.
Click here to see where and how you can use The Key on our network.
The Key is also valid on high speed trains.
Up to five tickets can be held on The Key at any one time, however each ticket must be purchased and loaded separately.
For convenience and ease you are able to purchase multiple Season Tickets to various destinations in advance to avoid queuing for tickets.
You will benefit from:
Tickets will be available online and Key cards will be updated with any new tickets you have bought the next time you tap your Key on a smart card reader at your specified station.
Tickets will also be available from ticket vending machines at stations outside of the London zones so that you can purchase tickets before travelling.
Southeastern employees will be able to read The Key with the use of a hand held mobile device. This will enable employees to check and assist you with any queries you may have.
You can use the ticket vending machine or go to your online account to check the status of your Key card.
On trains, you may be expected to present your Key card to Southeastern employees for validation when asked.
A paper photocard is not required when travelling on The Key; our Key card will have your name printed on the front.
No, unfortunately this is not available for The Key. Please contact Customer Services for further information on 0345 322 7021 (calls charged at local rate and may be recorded).
Yes – if your train journey is delayed by 30 minutes or more you can claim under the Delay Repay scheme. To claim compensation, visit www.southeasternrailway.co.uk/delay-repay
If an automatic ticket barrier displays an error code when using The Key, please seek assistance from a Southeastern gateline member of staff.
If the problem persists, contact Customer Services on 0345 322 7021 (calls charged at local rate and may be recorded) or complete a contact us form at www.southeasternrailway.co.uk/contact-us.