Crossrail is one of the largest single infrastructure investments undertaken in the UK, aiming to change the way people travel around London.
New railway linking east and west
Crossrail is the biggest construction project in Europe and is one of the largest single infrastructure investments undertaken in the UK. It aims to change the way people travel around London when it opens, increasing the rail-based transport network capacity by 10 per cent and dramatically cutting journey times across the city.
Abbey Wood update
Changes are taking place at Abbey Wood station as part of the Crossrail project. A new two-level station opened on 23rd October 2017. From Autumn 2019 the Elizabeth line starts running from Abbey Wood to Paddington via new tunnels under central London. From December 2019 trains will run direct from Abbey Wood to west London and beyond, including Heathrow Airport.
Southeastern train services will continue to serve Abbey Wood as normal but, from Sunday 22 October 2017, the management of the station transfers from Southeastern to Transport for London (TfL).
The transfer on this date will avoid Southeastern being involved in the operation of the new building for just a short period. By managing the station before they begin operating services it also gives TfL the opportunity to prepare the station ready for the arrival of Elizabeth line services.
While the striking new entrance and station concourse will open in October, Network Rail will continue to carry out further work to complete the station. There will be new lifts, which will provide step-free access from the street and ticket hall to platform level, along with new ticket office windows, ticket machines, ticket gates and retail facilities. Many existing staff at Abbey Wood will transfer to TfL, which means they will have good knowledge of the station and surrounding area.
TfL will be responsible for selling tickets at Abbey Wood. TfL will continue to sell the full range of National Rail tickets from the ticket office and self service machines and you will be able to top-up Oyster cards at the ticket office. There will be some changes to arrangements for refunds etc. Please ask at the station if this affects you.
If you purchased your Season Ticket from us at Abbey Wood station we will be transferring your records to TfL so that you can renew your ticket as normal when the time comes.
If you have any questions about the changes please contact Southeastern Customer Services or TfL Customer Services.