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We are looking forward to welcoming you back on board our trains. Whenever it feels right for you, whatever journey you are taking, we want you to travel with confidence.

  • Current government travel advice 
  • Check how busy your train might be with our SeatFinder tools
  • We're cleaning our trains more frequently with powerful anti-viral products –

    • Our trains are cleaned and sanitised daily 
    • Our onboard cleaners sanitise handrails, doors and grab handles throughout the day – look out for them on your journey
    • We use an innovative cleaning product to kill harmful viruses and bacteria – this is a similar product to that used in airports, hospitals and by other rail companies
    • We're carrying out regular swab tests of our stations, trains and depots

    Travel with Confidence

    Travel advice

    We understand that fresh air and ventilation on our trains is very important to passengers at the moment. Each of our trains have different ventilation systems, and here’s some extra information on how they work, so you can travel with confidence:

    Mainline and Highspeed trains

    You’ll find our Class 375 and 377 Electrostar and Class 395 Javelin trains on Mainline and Highspeed services between London, Kent and East Sussex. These trains are air conditioned and make up almost half of our train fleet. Their air conditioning systems draw in a full carriage worth of fresh air from outside every 6-9 minutes, giving all our passengers the reassurance they need to travel with confidence. 

    We’re also trialling antiviral high-efficiency particulate air (HEPA) filters on these types of trains which could further improve the quality of the air on board.

    Metro trains

    You’re most likely to see our Class 465 and 466 Networker and Class 376 Electrostar trains on Metro routes around London. They have opening windows and air vents, and on some you’ll find adjustable air blowers similar to those you’d find on a plane. 

    Opening windows and vents help keep the air inside our trains clean and fresh, and you’re welcome to open additional windows to increase the ventilation, so you can travel with confidence.

    How are you cleaning stations? 

    We have introduced an enhanced cleaning regime at our stations which involves spraying areas of all passenger areas at every station. 
    We’re also ‘swabbing’ 20 stations to ensure the highest standards are being met.
    Our normal strict cleaning procedures will continue as they have always done. 


    How are you cleaning trains? 

    We’re now using the same virucidal product during the day, at night, and during our deep cleans of train carriages, which involves ‘misting’ the train.
    This consistently achieves the highest possible protection for both our passengers and our staff.
    This approach constantly creates a protective layer to all high-volume touch area surfaces on each application, with the 'misting' product additionally getting into inaccessible areas.
    In addition, we’re continuing to sanitise all high-volume touch areas during both day and night cleaning, using a product that leaves a protective film on all surfaces for eight days. 


    What precautions should I personally take? 

    Wash your hands with soap and water for at least 20 seconds before and after travelling, or use an alcohol-based hand sanitiser. 
    Cover your cough or sneeze with a tissue, then throw the tissue in the bin: ‘Catch it, bin it, kill it’.


    Will there be hand sanitiser available at stations? 

    Hand sanitiser points have been installed at 20* of our stations. 
    Some of the larger stations on our network also have vending machines which dispense hand sanitiser and face masks.
    In general, we’d advise you to bring your own sanitiser. Also please note hand sanitiser will not be provided on board our trains. 

    *Hand sanitiser points currently located at: Ashford International, Bromley South, Chatham, Dartford, Faversham, Gillingham, Greenwich, Herne Hill, Hither Green, Maidstone East, Lewisham, Orpington, Ramsgate, Sevenoaks, Sidcup, Sittingbourne, Strood, Tonbridge, Tunbridge Wells, Woolwich Arsenal.  

    Do I have to wear a face covering? 

    In line with government guidance, we expect people to wear face coverings in crowded places out of respect for others. 
    If you are getting on to a bus, tube, train or other Transport for London service, you must wear a face mask unless exempt. 


    Where can I get hold of a face mask or face covering? 

    There are vending machines at some of our larger stations which dispense face masks and hand sanitiser, or you can ask a member of station staff. 


    Do railway workers need to wear face coverings? 

    Covid measures will stay in place while this is being reviewed. 


    Will there be hand sanitiser available at stations?schematic 

     
     
     
     
     
     
     
     

    Hand sanitiser points have been installed at 20* of our stations.  

    Some of the larger stations on our network also have vending machines which dispense hand sanitiser and face masks.

    In general, we’d advise you to bring your own sanitiser, as hand sanitiser will not be provided on board our trains. 


    *Hand sanitiser points currently located at: Ashford International, Bromley South, Chatham, Dartford, Faversham, Gillingham, Greenwich, Herne Hill, Hither Green, Maidstone East, Lewisham, Orpington, Ramsgate, Sevenoaks, Sidcup, Sittingbourne, Strood, Tonbridge, Tunbridge Wells, Woolwich Arsenal.

    Do I have to wear a face covering? 

    In line with government guidance, we expect people to wear face coverings in crowded places out of respect for others. 
    If you are getting on to a bus, tube, train or other Transport for London service, you must wear a face mask unless exempt.     


    What happens if the train I want to get is full? 

    Please plan ahead to avoid travelling at busy times. 

    To find out how busy your train will be you can use our SeatFinder tools to help you plan your journey. 
    If you’re travelling within the next two hours, you can find SeatFinder information on our Live departure boards or via the Southeastern app
    If you're planning further in advance, use SeatFinder Timetables to find less busy services on your route. If you're flexible with the day you travel, you can compare each day to help you find the quietest times.  


    Can I make a reservation for my journey? 

    Southeastern is a 'turn up and go' railway and we don't offer seat reservations on our trains. 
    However if your journey includes travel with another operator then you should check their website, as many long distance train companies how require a seat reservation. 
    Please note that some ticket types e.g. Advance Fares are only valid for travel on a specific service. 


    Will hand sanitiser be available on trains?  

    Hand sanitiser will not be available on board our trains.  
    We recommend you bring your own sanitiser when travelling, or make use of the hand sanitiser points we have installed at some of our stations. 

     

    Face coverings

    In line with government guidance, we expect people to wear face coverings in crowded places out of respect for others. 
    If you are getting on to a bus, tube, train or other Transport for London service, you must wear a face mask unless exempt. 


    How busy is my train?live departure board results

    Our SeatFinder tools tell you how busy your train might be, allowing you to plan your journey with confidence.

    If you're travelling today...

    If you're travelling within the next two hours, simply check your journey on our Live departure boards below.

    You can also view SeatFinder information on our Southeastern app in Departures & Arrivals, making it even easier to stay up to date with how busy your train is while you're on the move. 

    If you're planning ahead...

    If you're planning your journey in advance, you can use our SeatFinder Timetables to see how busy trains usually are on each individual weekday. So if you're only travelling a couple of days each week, you can compare each day to help you find the quietest times to travel.

    Live Departure Boards

    SeatFinder Timetables

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    Updated 18 July 2021

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