Delay Repay 15
We’re introducing compensation for delays of between 15 and 30 minutes from this Autumn
Improvements to Delay Repay compensation
Delay Repay is a national scheme train companies use to compensate passengers for delays. We’re improving the compensation you’ll receive if you’re delayed when you travel with us.
These changes will mean you’ll receive money back if you’re delayed by 15 minutes or more, to compensate you for the inconvenience. Currently compensation applies for delays over 30 minutes. These changes will be made by Autumn 2019.
Quicker and easier to claim Delay Repay
We’re also making the process of claiming compensation quicker and easier. We’re upgrading our online Delay Repay form, to cut the amount of information you need to provide, meaning you will be able to submit your claim in half the time.
Our website will use information on your Southeastern account to help fill in the form more quickly – including tickets you have purchased, previous Delay Repay claims and your contact details.
How do you claim compensation?
When will Delay Repay 15 start?
In the meantime we’ve made improvements to our website that will cut the number of steps needed to complete the online form, by using information on previous claims and regular journeys.
Why can’t you bring it in earlier?
How much will Delay Repay 15 pay out?
|Ticket Type||15 - 29 minutes||30-59 minutes||60-119 minutes||120+ minutes|
|Single (inc Oyster PAYG)||25% of the cost of the ticket||50% of the cost of the ticket||100% of the cost of the ticket||100% of the cost of the ticket|
|Return (not inc Season tickets)||12.5% of the cost of the ticket||25% of the cost of the ticket||50% of the cost of the ticket||100% of the cost of the ticket|
|Annual Season Ticket||ticket cost ÷ 1856||ticket cost ÷ 928||ticket cost ÷ 464||ticket cost ÷ 232|
|Six Monthly Season Ticket||ticket cost ÷ 960||ticket cost ÷ 480||ticket cost ÷ 240||ticket cost ÷ 120|
|Quarterly Season Ticket||ticket cost ÷ 480||ticket cost ÷ 240||ticket cost ÷ 120||ticket cost ÷ 60|
|Monthly Season Ticket||ticket cost ÷ 160||ticket cost ÷ 80||ticket cost ÷ 40||ticket cost ÷ 20|
|Weekly Season Ticket||ticket cost ÷ 40||ticket cost ÷ 20||ticket cost ÷ 10||ticket cost ÷ 5|