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Last updated: 03:09

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You cannot have more than 9 passengers


You cannot have more railcards than passengers

Add a railcard
It's easy. You can order a Key card online here. Fill out a short form to register for a Southeastern account and it will arrive at your home address with 4 working days.
You can use your Key anywhere on our network, including high speed services. You are also able to buy tickets for other train companies across mainland Britain.

Tickets can be bought either online or through the Southeastern app.

You can buy single, return and Season tickets in advance on your Key card.

If your starting station is outside of Greater London, you are able to add a London Travelcard* onto The Key.
(*includes season tickets and one-day Travelcards).

Unfortunately our Advance tickets (low cost, standard class, single tickets for travel on specific trains), or our Early Bird discounted Season tickets are not available on The Key.

You can buy up to 5 different tickets on your personal Key card. These are individual tickets only – family tickets cannot be loaded onto The Key.

Each ticket must be bought and loaded separately.

You don't need to wait for your existing ticket to expire before loading a new one.

If you've already bought a paper Season Ticket but want to transfer it to your Key card, you can request a paper ticket transfer while registering for your Key card. Your new Key card will be delivered to your local station for collection.

Please note: you can only transfer Southeastern paper tickets onto your Key card. Paper tickets bought from other operators (e.g. Trainline) cannot be transferred.

Yes, there is a special Key card for children from ages 5-15. This is only available to order online. You'll need a passport-style photograph when registering for a child Key card.

Yes, by selecting the Railcard option when purchasing an individual ticket on our website or app.
Please remember to take your Railcard with you when you travel.

Unfortunately, tickets discounted with railcards requiring multiple travellers (e.g. Family, Two Together) and Group Save are not available to be loaded onto The Key.

The Key is for individual use only.

If your Key is lost or stolen, we'll block it so you won't lose out, plus we will replace it for free.

Simply log in to your account, choose 'The Key replacement' in the drop-down menu, and fill in the form.

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