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sTicket FAQs
Got a question about sTickets?
An sTicket is the digital version of a Season ticket provided as a barcode, that is stored in the Southeastern app. It is an alternative to the traditional paper Season ticket, in the same way that an eTicket is a digital alternative to a paper single or return ticket.
An sTicket appears instantly in the app after purchase, there’s no waiting for an email and you won’t need to queue at the station or wait for it to arrive in the post. Plus, you won’t need to carry a paper ticket and photocard with you anymore.
- Weekly Season tickets
- Monthly Season tickets
- Custom period Season tickets (anything longer than a Monthly and shorter than an Annual)
- Annual Season tickets
- Flexi Season tickets
- Child Season tickets
Travelcard Seasons are not available to purchase as sTickets.
You can buy an sTicket through the Southeastern app or website. You will need to be logged into your Southeastern account or create an account if you don’t already have one using the simple registration process.
When selecting your journey in the journey planner, choose sTicket as your collection method and you will be asked to upload a photo. Your sTicket will then appear in ‘My Tickets’ in the app.
If you have bought an sTicket through the website, you will need to download the app to use it.
When selecting your journey in the journey planner, choose sTicket as your collection method and you will be asked to upload a photo. Your sTicket will then appear in ‘My Tickets’ in the app.
If you have bought an sTicket through the website, you will need to download the app to use it.
To use your sTicket, go to 'My Tickets' in the Southeastern app and scan the barcode at the ticket gates or show to a member of staff when requested. Your barcode will need to be refreshed before each journey. The app does this automatically every three hours, but you can also manually refresh the barcode by selecting this option when you view the ticket. You will need an internet connection to refresh the barcode.
If you have a Flexi Season sTicket, you will be asked if you want to activate the ticket for that day.
iOS smartphone version 12.4 or later and Android smartphone version 7.0 or later.
If you are unable to connect to the internet at the time of travel, the sTicket will use a backup barcode to allow you to continue your journey.
You will need to enable push notifications when using sTickets, as this allows us to deliver backup barcodes to your phone in case you lose network connectivity when refreshing your ticket.
Go to Settings > Push notifications on the app to do this.
You will need to upload a photo when you purchase a Weekly, Monthly, Custom or Annual Season. A photo is not required for Flexi Seasons. The photo will be stored in the app and can be used for future sTicket purchases.
If you wish to change your photo and it is linked to an active ticket, you can submit a request which will be reviewed. To do this, select ‘My Account’ then ‘My Preferences’ in the app. You can delete your photo from your account if it is no longer linked to an active ticket.
Explore Tickets FAQs
- The Key smartcard FAQs
- Advance tickets FAQs
- eTickets FAQs
- Flexi Season tickets FAQs
- Group travel ticket FAQs
- Paper Season tickets FAQs
- sTickets FAQs
- Railcards & discounts FAQs
- Daily tickets FAQs
- Oyster & Contactless FAQs
- Railcards & Rail discounts
- Freedom passes and PLUSBUS FAQs
- Penalty Fares tickets FAQs