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Southeastern
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  • Buy tickets
  • Check live train times
  • Claim Delay Repay
  • Accessible travel
  • Live Map

Ticket types

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  • ticket on top of a phone icon eTickets
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  • train card icon Season tickets
  • calendar icon Advance train tickets
  • cresent moon with stars icon Off-Peak train tickets
  • cresent moon with stars icon Super Off-Peak train tickets
  • clock icon Anytime train tickets
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Railcards

  • railcard over the top of a phone icon Network Railcard
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  • railcard over the top of a phone icon Two Together Railcard
  • railcard over the top of a phone icon 16-17 Saver Railcard
  • railcard over the top of a phone icon 16-25 Railcard
  • railcard over the top of a phone icon 26-30 Railcard
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  • railcard over the top of a phone icon Veterans Railcard

Ways to Save

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  • railcard over the top of a phone icon Save 1/3 with Digital Railcards
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  • clock icon Weekender train tickets
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Plan Your Journey

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Station Information

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On board the train

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Popular destinations

  • Trains to Canterbury
  • Trains to Margate
  • Trains to Whitstable
  • Trains to Hastings
  • Trains to Tunbridge Wells
  • Trains to London Victoria
  • Trains to Heritage Railways
  • Trains to Dover
  • Trains to Deal
  • Trains to St Pancras International

Popular routes

  • two dots connected by a curved line icon Ashford International to London St Pancras
  • two dots connected by a curved line icon Canterbury West to London St Pancras
  • two dots connected by a curved line icon Bromley to Victoria
  • two dots connected by a curved line icon Maidstone East to London Victoria
  • two dots connected by a curved line icon Orpington to London Charing Cross
  • two dots connected by a curved line icon Ebbsfleet International to London St Pancras
  • two dots connected by a curved line icon London Bridge to Orpington
  • two dots connected by a curved line icon London to Hastings
  • two dots connected by a curved line icon London Victoria to Bromley South
  • two dots connected by a curved line icon Ashford International to Canterbury West

Popular days out

  • person walking with a stick near a beach icon Coastal walks
  • person walking with a stick near trees icon Countryside & park walks
  • mountains depicting the outdoors icon Kent Downs
  • sun rising over waves icon Beaches in Kent & East Sussex
  • person walking with a stick near trees icon Nature walks
  • person waliking with a stick near a castle icon Heritage walks
  • castle icon Castles, Palaces & Parks

Travel Inspiration

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Refunds & Compensation

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Support

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    1. Home
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    4. Daily tickets FAQs
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    a woman using a ticket at a train station

    Daily Tickets

    Got a question about daily tickets?

    We have a few different types of Daily ticket available:

    • Anytime tickets – for more information, please visit our Anytime tickets page. 
    • Off-peak tickets – for more information, please visit our Off-peak tickets page.  
    • Advance tickets – for more information, please visit our Advance tickets page.
    • Highspeed supplement – for more information, please visit our highspeed page.

    Off-Peak and Super Off-Peak tickets aren't amendable. If you'd like to make changes to your journey, you'll need to purchase new tickets and apply for a refund on the originals. You have a period of 28 days after the date of travel to apply for any refund.

    If you purchased your original ticket online, and it hasn't been printed, you can sign into your Southeastern account, and go to 'Manage my tickets/refunds' to view the booking in question.  Follow the steps from there to process the refund. 

    If your ticket was purchased online or at a station and it has been printed, please post them to Customer Services at the address below:

    Southeastern Customer Services 
    PO Box 8625
    Swadlincote 
    DE11 1HZ

    If the refund is requested before the date of travel printed on the ticket, Southeastern will refund in full and no admin fees apply. If the refund is requested on or after the date of travel printed on the ticket, a £5 admin fee applies.

    If you buy a ticket from one of our Ticket Vending Machines and find the same ticket available elsewhere for a lower price, we'll refund you the difference in prices.

    To check if you can get a refund, contact Customer Services. Please provide copies of any tickets bought.

    A child needs to buy an adult fare from their 16th birthday.

    We know that some children under 16 may look older than they are, so we advise that valid ID is carried with the child, just in case they're asked if they have the right ticket for their age by one of our employees during ticket checks.

    If a child is charged an adult fare, please contact Customer Services with a copy of the ticket and any proof you have that they're under 16, and we'll look into refunding the difference in price.

    If you have an Advance ticket for a certain train, or if your ticket is for an Off-Peak or Super Off-Peak service, but your scheduled train is cancelled, you can still use your ticket on either of the two services before your scheduled train, or the two services afterwards.

    This is regardless of if these trains match the time restriction of your ticket, and also applies to all subsequent connecting trains on a journey, as long as they meet the route and operator conditions of the ticket.

    If you do board an alternative train, and end up arriving at your destination at least 15 minutes later than planned, please do look to make a Delay Repay claim.

    The Southeastern highspeed runs between St Pancras International, Stratford International, Ebbsfleet International, and Ashford International. The highspeed Javelin trains will also run into Kent to destinations such as Medway, Whitstable, Maidstone, Canterbury, Folkestone, Dover, and Ramsgate.

    If your journey involves you travelling on the highspeed route, your ticket will need to have the Plus High Speed route allowance on it. If you don't have the right ticket, you'll need to travel to or from another of our London Terminals.

    If you're travelling on one of our highspeed Javelin trains on the mainlines in Kent, then you won't need the highspeed route allowance unless you also travel between St Pancras, Stratford, Ebbsfleet, or Ashford.

    In order to travel on the Southeastern highspeed with a ticket that doesn't have a highspeed allowance, you can buy High Speed Upgrades from ticket machines and ticket offices at Southeastern stations.

    If your journey takes you on the highspeed route but you're travelling through London to a destination elsewhere in the UK, then the ticket won't have the highspeed route on it, but will still be allowed. Always check your journey itinerary when buying the ticket.

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    Southeastern is the trading name of SE Trains Limited. Registered in England under company number 03266762. Registered office address: Second Floor, 4 More London Riverside, London SE1 2AU

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