Daily Tickets

We have a few different types of Daily ticket available:

• Anytime tickets – for more information, please visit our Anytime tickets page. 
• Off-peak tickets – for more information, please visit our Off-peak tickets page.  
• Advance tickets – for more information, please visit our Advance tickets page.
• Highspeed supplement – for more information, please visit our highspeed page.

Off-Peak and Super Off-Peak tickets aren't amendable. If you'd like to make changes to your journey, you'll need to purchase new tickets and apply for a refund on the originals. You have a period of 28 days after the date of travel to apply for any refund.

If you purchased your original ticket online, and it hasn't been printed, you can sign into your Southeastern account, and go to 'Manage my tickets/refunds' to view the booking in question.  Follow the steps from there to process the refund. 

If your ticket was purchased online or at a station and it has been printed, please post them to Customer Services at the address below:

Southeastern Customer Services 
PO Box 8625
Swadlincote 
DE11 1HZ

If the refund is requested before the date of travel printed on the ticket, Southeastern will refund in full and no admin fees apply. If the refund is requested on or after the date of travel printed on the ticket, a £5 admin fee applies.

A child needs to buy an adult fare from their 16th birthday.

We know that some children under 16 may look older than they are, so we advise that valid ID is carried with the child, just in case they're asked if they have the right ticket for their age by one of our employees during ticket checks.

If a child is charged an adult fare, please contact Customer Services with a copy of the ticket and any proof you have that they're under 16, and we'll look into refunding the difference in price.

The Southeastern highspeed runs between St Pancras International, Stratford International, Ebbsfleet International, and Ashford International. The highspeed Javelin trains will also run into Kent to destinations such as Medway, Whitstable, Maidstone, Canterbury, Folkestone, Dover, and Ramsgate.

If your journey involves you travelling on the highspeed route, your ticket will need to have the Plus High Speed route allowance on it. If you don't have the right ticket, you'll need to travel to or from another of our London Terminals.

If you're travelling on one of our highspeed Javelin trains on the mainlines in Kent, then you won't need the highspeed route allowance unless you also travel between St Pancras, Stratford, Ebbsfleet, or Ashford.

In order to travel on the Southeastern highspeed with a ticket that doesn't have a highspeed allowance, you can buy High Speed Upgrades from ticket machines and ticket offices at Southeastern stations.

If your journey takes you on the highspeed route but you're travelling through London to a destination elsewhere in the UK, then the ticket won't have the highspeed route on it, but will still be allowed. Always check your journey itinerary when buying the ticket.