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Last updated: 19:13

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Please read each numbered explanation and follow the steps in the explanation that best relates to you.

  1. If today’s date is before the travel date on your ticket(s), you can process your own refund online. Simply log into your online account, select ‘manage my tickets/refunds’ and follow the steps to process your own refund.
  2. If today’s date is no more than 28 days after the expiry date of your ticket(s), you can process your own refund online. Simply log into your online account, select ‘manage my tickets/refunds’ and follow the steps to process your own refund. Please note, there will be a £10 admin fee. 
  3. If today’s date is more than 28 days after the expiry date of your ticket, you are not entitled to a refund.

If you have 3 days or more left on your Weekly Season Ticket, you can process your own refund online.

Simply log into your online account, select ‘manage my tickets/refunds’ and follow the steps to process your own refund. Your refund will be made in the same way you paid for your ticket. Please note, there will be a £10 admin fee.

If you have 7 days or more left on your Monthly Season Ticket, you can process your own refund online.

Simply log into your online account, select ‘manage my tickets/refunds’ and follow the steps to process your own refund. Your refund will be made in the same way you paid for your ticket. Please note, there will be a £10 admin fee.

If you have 7 weeks or more left on your Annual Season Ticket, you can process your own refund online.

Simply log into your online account, select ‘manage my tickets/refunds’ and follow the steps to process your own refund. Your refund will be made in the same way you paid for your ticket. Please note, there will be a £10 admin fee.

Please read each numbered explanation and follow the steps in the explanation that best relates to you.

  1. If today’s date is before the travel date on your ticket(s), please go back to your local Southeastern station to apply for a refund.
  2. If today’s date is no more than 28 days after the travel date on your ticket(s), please go back to your local Southeastern station to apply for a refund. Please note, there will be a £10 admin fee. 
  3. If today’s date is more than 28 days after the expiry date of  your ticket, you are not entitled to a refund. 

To check your station’s ticket office opening times, please visit our station information page.

If you have 3 days or more left on your Weekly Season Ticket, please go back to your local Southeastern station to apply for a refund. Please note, there will be a £10 admin fee.

To check your station’s ticket office opening times, please visit our station information page.

If you have 7 days or more left on your Monthly Season Ticket, please go back to your local Southeastern station to apply for a refund. Please note, there will be a £10 admin fee.

To check your station’s ticket office opening times, please visit our station information page.

If you have 7 weeks or more left on your Annual Season Ticket, please go back to your local Southeastern station to apply for a refund. Please note, there will be a £10 admin fee.

To check your station’s ticket office opening times, please visit our station information page.

Please apply for a refund using our online refund form.

Please note, if today’s date is no more than 28 days after the travel date on your ticket(s), there will be a £10 admin fee. 

If today’s date is more than 28 days after the expiry date of  your ticket, you are not entitled to a refund.

If you have 3 days or more left on your paper Weekly Season Ticket, please apply for a refund using our online refund form. Please note, there will be a £10 admin fee.
If you have 7 days or more left on your Monthly Season Ticket, please apply for a refund using our online refund form. Please note, there will be a £10 admin fee.
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