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Tickets & Ways to Pay
Plan Your Journey
Popular Routes
Station Information
On board the train
Refunds and Compensation
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To be eligible for Silver Rewards, customers must be subscribed to Marketing emails and have opened an email in the past year.
To be eligible for Gold Rewards, customers must be subscribed to Marketing emails and have either:
a) Used their Key smartcard within the past 12 months and spent a minimum of £60.
OR
b) Purchased a Season ticket (monthly, annual or custom length) within the past 12 months.
A customer must ensure they meet all the conditions that apply to the Silver and Gold Rewards (as applicable) in order to be eligible for the associated benefits.