Advance Singles are amendable, however there will be a £10 admin fee applied for each ticket changed. They can have their date, journey time, and route changed, as long as it’s with the same train operator as the original journey. The origin and destination stations cannot be changed, nor can the direction of travel.
Advance Singles can be amended at a station right up to the time your journey is due to begin, or online up to the day before travel.
If there is a difference between the price of your original Advance Single and the cost of your new ticket, you will need to pay the difference. If you change to a train on which a cheaper fare is available, the difference will not be refunded.
You can amend your Advance Singles in a few easy ways:
- If you purchased your Advance Singles through your Southeastern account, you can log in and amend the date and time.
- If you purchased your Advance Singles online and you don’t have a Southeastern account, or it's the day of travel, you’ll need to visit a ticket office and ask for the changes to be made. We're unable to amend Advance eTickets at a ticket office.
- If you purchased your Advance Singles at a Southeastern station, you can take your ticket back to a station and request your changes.
Orders purchased as a guest can be registered to a Southeastern account using the link in the confirmation email. This will allow Advance eTickets to be amended.
We're unable to amend Advance Singles that have been purchased via PayPal, due to technology limitations. Please contact Customer Services if you wish to amend an Advance Single purchased via PayPal.
