Freedom of Information

As a public authority, Southeastern Trains is subject to the Freedom of Information Act 2000 (FOIA) and the Environmental Information Regulations 2004 (EIR). This means that any person has the right to ask us for any recorded information we hold, and have that information provided to them unless specific limited exemptions or exceptions outlined in the FOIA or EIR apply.

You can submit a Freedom of Information request to Southeastern Trains by email to: FOI.Southeastern@dftoperator.co.uk.

If you are unhappy with the way your request has been handled and wish to request a review of our decision, please write to the FOI team at Waterloo General Office 2nd Floor Walker Suite, Waterloo Station, London SE1 8SW or email us at FOI.Southeastern@dftoperator.co.uk. Your request must be submitted within 40 working days of receipt of our response. Please specify why you do not agree with our response and what factors you would like to be considered as part of the review. This should include any public interest arguments for disclosure.

For the information that is already published is it possible to also add a link to the released voice announcements? Link below

Previously published on board voice announcements.

You can now download information below in PDF format that is commonly requested under the FOIA.

Freedom of Information

May 2022

December 2022

May 2023

December 2023

June 2024

December 2024

May 2025