We know a bit of good news goes a long way, however big or small it may be. So, we wanted to let you know that we're continuing to make improvements across our network.
From sprucing up our trains and many of our stations to make your journey nicer, to improving the network to minimise delays.
Little by little, we’re investing in making your journey with us better.
We’re working together to deliver £311m of investment across the South East to help keep your trains on time
We’ve been working together with Network Rail to deliver over £311m in renewing and enhancing the rail infrastructure across our network over the last year, and more is coming this year.
This investment helps to keep trains on time and is one of many projects within the South Eastern Railway to improve the network and minimise delays.
New track cameras prevented over 200 hours of delays last year, and more are coming this year
Following a successful trial with Network Rail which prevented over 200 hours of delays last year, we’re fitting even more thermal imaging cameras to some of our trains.
These special cameras check the infrastructure along the track for potential issues, meaning faults can be fixed before they cause delays.
The new cameras mean that more routes and trains across South-East London, Kent and parts of East Sussex will be covered by this technology.
New flood warning camera technology is here to help keep your trains running safely and reliably during severe weather
We’re trialling new flood warning camera technology at five high-risk locations across our network to help keep trains running safely and reliably during severe weather.
The five trial locations – Wadhurst, Hildenborough, Lower Sydenham, Sevenoaks and Selling Tunnel – have been selected based on historic flooding incidents and their impact on trains running on time.
The cameras offer 24/7 monitoring and can send early warning alerts, so our teams can respond proactively to rising water levels and potential drainage issues, helping to avoid line closures and keep your journey on track.
Better metro
How we’re improving journeys on our inter-city London routes.
Stay connected and comfortable with new seats and USB sockets coming soon to 36 trains in our metro area
All 36 trains in our Class 376 fleet are getting a full mid-life refresh, including fully refurbished seating, handy at-seat power and USB sockets and accessibility improvements for better journeys plus a sleek, new blue livery.
The upgrade is part of our wider fleet improvement programme that covers a £27 million refurbishment of the Class 395 highspeed ‘Javelins’, the arrival of 13 newer Class 377s and the ongoing procurement for a more accessible replacement Metro fleet.
Find out more about our train improvement programme.
Move more freely with improved accessibility across some stations on our network
Get around easier in one of our four new lifts at Hither Green station, coming next year as part of a major project to significantly improve accessibility and provide step-free access at the station.
Work is underway to install a new accessible ticket office window, footbridge, four new lifts and staircases, widening of platforms and new accessible station entrances.
And as part of our ongoing commitment to making our stations as accessible as possible, we’re installing new or replacement handrails at Blackheath and Lewisham, with automatic doors also being added to the accessible toilet at Bexley, new stair treads at Chislehurst, new accessible seating at Petts Wood and Plumstead, a refurbished accessible toilet at Swanley, and a new accessible ticket office window at New Cross.
New stair climbers will also be coming to Bromley South, Lewisham, Dartford, Orpington and London Bridge to ensure stations remain accessible during lift maintenance and failures.
We’re committed to improving accessibility in a variety of ways, and have launched a series of upgrades to our app and online journey planner to make it easier to plan accessible journeys. This includes a step-free journey planner as well as an in-app Passenger Assistance booking tool.
Have a better experience from start to finish as we refresh many stations across the network
Beckenham Junction, Bexleyheath, Catford Bridge, Charlton, Crayford, Dartford, Deptford, Eltham, Herne Hill, Kidbrooke, Lee, Maze Hill, Mottingham, New Eltham, Penge East, Petts Wood, Plumstead, St Mary Cray and Welling are getting a deep clean and a fresh coat of paint for a better experience all round.
Beckenham Junction, Mottingham and Waterloo East will also see refurbished toilets and West Dulwich and Woolwich Dockyard will receive new waiting shelters.
Better mainline
How we’re improving journeys on our Kent routes.
More train services are coming from 17 May
Following the timetable changes in December with more services on popular routes and extra carriages on some of our busier trains, our timetable will be boosted again from May 2026 to help deliver better journeys.
Trains from the Medway Towns and Maidstone East are coming to London Blackfriars at peak times.
There’ll also be more Off Peak trains between London Victoria and Ashford International via Maidstone East, and more weekend trains between Faversham and London St Pancras.
Move more freely with improved accessibility across some stations on our network
As part of our ongoing commitment to making our stations as accessible as possible, we’re installing new handrails at Tonbridge, with a ramp and automatic doors also being added to the waiting rooms at Maidstone East, a new automatic door at Wye, refurbished accessible toilets at Canterbury West and Sevenoaks, and a new accessible ticket office window at Gillingham.
New stair climbers have arrived at Ashford, Hastings and Sevenoaks, and more are coming to Ramsgate, Margate, Faversham, Sittingbourne, Gillingham, Tonbridge, Canterbury West and Dover to ensure stations remain accessible during lift maintenance and failures.
We’re committed to improving accessibility in a variety of ways, and have launched a series of upgrades to our app and online journey planner to make it easier to plan accessible journeys. This includes a step-free journey planner as well as an in-app Passenger Assistance booking tool.
Have a better experience from start to finish as we refresh many stations across the network
Canterbury East, Chestfield & Swalecliffe, Deal, Faversham, Greenhithe, Hastings, Headcorn, Maidstone East, Marden, Margate, Rainham, Ramsgate, Rochester, Sittingbourne, St Leonards Warrior Square, Stone Crossing, Strood and Swanscombe are getting a deep clean and a fresh coat of paint for a better experience all round.
Canterbury West will see the expansion of the ticket gateline to provide additional walkways, Chestfield & Swalecliffe will receive new waiting shelters, additional information screens are being installed at Northfleet and Snowdown, the toilets are being refurbished at Faversham, Staplehurst and Tunbridge Wells and new toilets installed at Sandwich, the waiting room at Sandling is being refurbished and at Martin Mill and Sole Street the booking halls are being refurbished.
Ashford International to London St Pancras
