If you’re claiming Delay Repay online, it’s really easy. You can do so by using our online Delay Repay form.
You can claim as a guest or register so your details are remembered for any future claims, which will speed things up for you.
You can also claim by post. Delay Repay forms can be found at our stations, or download a Delay Repay claim PDF form to print out and fill in. It’s self-addressed and freepost.
You have 28 days from the date of the delayed journey to make a claim.
For us to process your claim, we’ll need:
- Date of travel
- Time of scheduled departure
- Origin station
- Any interchange stations
- Destination station
And one of:
- A copy of your Daily or Weekly Season ticket
- A copy of your Monthly, Period or Annual Season ticket or a photocard ID number
- Your Key card number
- Your eTicket or sTicket reference, found under the QR code
- Your Southeastern online booking reference
If you bought your ticket from another retailer, please ensure you provide a copy of the ticket or eTicket reference. We cannot use order references from third parties.
We can only accept one claim per passenger per journey. If you’re looking to claim for other people, please ensure that the claim is in their name with their contact and payment details.