Railcard refunds FAQs | Southeastern

Q: I left my railcard at home, so I needed to pay for a full price ticket. Can I claim a refund on the difference in price?

If you forgot to travel with your Railcard and couldn’t get a discount on your ticket, you can apply for a refund for the difference in price on the first occasion. You can upload a copy of your ticket and Railcard to our Contact Us form. We’ll be happy to consider a refund for you.

Q: Can I get a refund on my Digital Railcard?

You have the right to cancel your digital railcard purchase within 14 days if you haven't downloaded it. To cancel your order please contact our Customer Services team.