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Ticket types
Railcards
Ways to Save
Ticket support
Service Updates
Plan Your Journey
Station Information
On board the train
Travel Inspiration
Refunds & Compensation
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If you forgot to travel with your Railcard and couldn’t get a discount on your ticket, you can apply for a refund for the difference in price on the first occasion.
You can upload a copy of your ticket and Railcard to our Contact Us form. We’ll be happy to consider a refund for you.