Paper Season ticket refunds FAQs

I bought a Season ticket on your website. How do I get a refund?

You can get a refund on a Season ticket if you have:

at least 3 days left on your Weekly Season ticket
at least 7 days left on your Monthly or Custom Season ticket
at least 7 weeks left on your Annual Season ticket

If your ticket hasn't been printed, please log into your Southeastern account and select 'Manage my tickets/refunds' from the account menu. Then follow the steps to process your refund, which'll be paid back to your original method of payment.

If your ticket has been printed, you'll need to fill out the refund form.

Please note that there will be a £5 admin fee for all Season ticket refunds.

I bought a Season ticket at a Southeastern ticket office. How do I get a refund?

You can get a refund on a Season ticket if you have:

at least 3 days left on your Weekly Season ticket
at least 7 days left on your Monthly or Custom Season ticket
at least 7 weeks left on your Annual Season ticket

Please go back to your local Southeastern ticket office to apply for a refund. To check your station’s ticket office opening times, please visit our station information page.

Please note that there will be a £5 admin fee for all Season ticket refunds.

I bought a Season ticket at a Southeastern ticket machine. How do I get a refund?

You can get a refund on a Season ticket if you have:

at least 3 days left on your Weekly Season ticket
at least 7 days left on your Monthly or Custom Season ticket

Please go back to your local Southeastern ticket office to apply for a refund. To check your station’s ticket office opening times, please visit our station information page.

Please note that there will be a £5 admin fee for all Season ticket refunds.

I left my paper Season ticket at home, which meant I had to buy a Daily ticket for my journey. Can I have this refunded?

On the first occasion, we’ll be happy to arrange a refund on the extra ticket. On the second occasion, within 12 months of the first, an administration fee of £5 will be charged.

Any further claims won’t be considered within a 12-month period.

Where possible, please purchase your additional ticket from Southeastern, and retain it. If the ticket was bought from a Southeastern ticket office, please apply for a refund there. Alternatively, you can apply for your refund by contacting Customer Services.

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Paper Season ticket refunds

Find when and how you can apply for a paper Season ticket refund

Explore Refunds FAQs