Yes, if your journey is delayed by 30 minutes or more. This scheme is called Delay Repay and it’s a national compensation scheme for rail users.
How is compensation calculated?
|Ticket type||Length of delay|
|30 - 59 mins||1 hour - 1 hour 59 mins||2 hours +|
|Single||50% of ticket price||100% of ticket price||100% of ticket price|
|Return||25% of ticket price||50% of tickets price||100% of ticket price|
|Season||50% of journey rate
|100% of journey rate
|200% of journey rate
Average journey rate for Season Ticket holders
So we can calculate the right compensation, here’s how we work out the average cost of a journey:
|Season ticket type||Journey rate|