We sell tickets for rail journeys throughout Great Britain. You can buy regular tickets, saver train tickets and Southeastern season tickets. We often have special deals too.
Ideally you’ll be served within three minutes, or five minutes at peak times.
Waits may be a bit longer at busy times, such as the beginning of the week. There’s a poster in every staffed station showing the times to avoid if you can, so you don’t have to queue for long.
The fastest way may be to use the Ticket Vending Machines or buy your train tickets online.
You can renew Season Tickets online too.
You can use the 60+ Oyster only on the Southeastern service between Denmark Hill and Peckham Rye.
You can travel at any time. The card is only available to people who live in London.
Yes, if you work for a PLC or Limited company.
If your employer is providing a Season Ticket loan, ask them to make the cheque payable to “Southeastern” and write "for and on behalf of "(name of company). The company name must end with PLC, Limited, Ltd, LLC, LP, or LLP.
Buying a Season Ticket with a company cheque for the first time? Bring the following with you:
Although we don’t accept customer cheques, we still accept:
If you bought your Season Ticket directly from us, we can generally give you a refund if there is:
For your refund, come along to a staffed ticket office or apply to Customer Services. Refunds are made in the same way you paid. We can only arrange refunds on tickets that were originally bought from a Southeastern outlet. If you bought it somewhere else, then you should go directly to the supplier for the refund.
You won’t get a complete refund for the period of time left on your ticket. Refunds are calculated from the first to the last date of travel and is the difference between what you originally paid and what you would have paid for a Season Ticket (or combination of tickets) covering that period. Refunds are NOT calculated on a pro rata basis, this is to make it fair on everyone and to discourage people from buying Season Tickets they don’t intend to use.
We can’t give you a refund if you don’t use your Season Ticket for a period of time then start using it again, unless you have been ill.
What if I’ve been too ill to travel regularly on my Season Ticket?
We’ll consider a refund if you’ve been unable to travel due to illness for a minimum of four continuous unbroken weeks. We’ll calculate your refund by multiplying half the weekly Season Ticket cost by the number of weeks you were unable to travel – known as an intermediate period of sickness.
An intermediate period of sickness can be refunded if it started after your Season Ticket began and ended before your Season Ticket expired. During this time you need to keep hold of your ticket.
If you know you won’t need your Season Ticket again, we can give you a refund on the length of time remaining.
If you’re able to, you can always call in at your local Southeastern station for advice or call Customer Services on 0345 322 7021.
For stolen or lost Season Tickets, please come along to a staffed Southeastern ticket office as soon as possible. If your ticket was stolen, please also let the police know.
We don’t offer duplicates for weekly tickets.
We’ll replace faded or damaged Season Tickets free of charge. If it's valid on Southeastern services, just bring it to any staffed Southeastern ticket office.
See our Code of Practice for dealing with duplicate Season Tickets.
You can buy a new monthly or annual Season Ticket from 12pm the day before you want it to start. If you want your ticket to start on a Sunday or Monday, you can buy it from 12pm on the previous Friday.
You can buy a weekly Season Ticket on the first day of travel.
Renewing an existing monthly or annual Season Ticket? You can do this up to seven days before it runs out.
The National Rail Conditions of Travel are the agreement or contract between us and you when you buy a ticket to travel.
Find out more from the National Rail website.
Yes, in certain circumstances you can use a high speed service with a non-high speed ticket. We’ll let you know which tickets will be accepted and for how long.
Examples of when this might apply:
When you buy a Southeastern Season Ticket online you have two delivery options:
If your ticket is worth between £500 and £2,499, special delivery costs £6 and you’ll be insured up to £500.
If your ticket is worth over £2,500, special delivery costs £8 and you’ll be insured up to £2,500.
Please remember, once we’ve posted your ticket we’re not obliged to change, cancel, replace or refund it.
*Remote areas and Islands of Scotland will take longer to reach. If you order over the weekend, your tickets will be dispatched on Monday and delivered on Tuesday; if you order on a bank holiday Monday, your tickets will be dispatched on Tuesday and delivered on Wednesday.
If your ticket hasn’t arrived, give us a call on 0345 322 7021 so we can find out what’s happened.
Just a note before you call – the only way to guarantee delivery is to choose recorded or special delivery when you check out. We can’t guarantee delivery if you choose 1st Class post. Once we’ve posted your ticket we’re not obliged to change, cancel, replace or refund it.
If your train ticket hasn’t arrived by your date of travel please buy another ticket, then send us:
Send this information to:
Southeastern Customer Services
PO Box 10422
Unit 16 Coalfield Way
Ashby de la Zouch
We may be able to refund your original tickets, as long as you ordered them to arrive in time.
Just a note before you get in touch – the only way to guarantee delivery is to choose recorded or special delivery when you check out. We can’t guarantee delivery if you choose 1st Class post for your tickets.
PLUSBUS is a discounted ticket that gives you unlimited bus travel at the start and/or end of your train journey.
PLUSBUS stations on our network include:
PLUSBUS costs around £2 a day (often less) and this is added to the price of your train ticket.
Children (age 5-15) pay half price on PLUSBUS. If you have a railcard, you get a third off too.
When you buy your train ticket, ask for PLUSBUS for unlimited bus travel around town (on all participating services). You can use it at the start and/or end of your train journey.
PLUSBUS can be added to:
You can change between train and bus services at over 270 train stations in Britain.