It's easy and free! You can order a Key card online here. Fill out a short form to register for a Southeastern account and it will arrive at your home address within 4 working days. Alternatively, visit your local Southeastern ticket office to register and receive your new Key card immediately.
Once you’ve received your Key card, you can download our Southeastern app from the Apple Store or from Google Play to get started.
You can then buy Single, Return and Season Tickets and load them on to your Key by simply tapping your card onto the back of your phone. This means your ticket should be available within the next 15 minutes.
Please note that this function is only available on iPhone model 7 and above and Android phones with NFC functionality.
If you don’t want to use our app, simply login to your online account and buy tickets on our website. You then need to go to your nominated station and touch in at the yellow card reader on the gate or validator to load your ticket onto The Key.
If there is no gate or validator at your chosen station, use the yellow card reader on the Ticket Vending Machine to load your ticket. When buying tickets this way, you’ll need to allow 2 hours between purchasing your ticket online and loading it onto The Key.
You can also buy Smart tickets for your Key card at Southeastern ticket offices or at Ticket Vending Machines outside London.
Remember to keep your Key card separate from other contactless cards to prevent ‘card clash’ when touching the reader.