Skip Navigation

Southeastern

Departures
Arrivals
There are also planned engineering works for today Check before travelling
Last updated: 04:31

Journey Types
Travel Dates
Out
Out
Today
Dep
Return
Return
Today
Dep
Passengers

You cannot have more than 9 passengers

Railcards

You cannot have more railcards than passengers

Add a railcard

Buy before you board

You must buy a ticket before you board

Got a question? We can help...

What are you changing and why?

The National Rail Conditions of Travel state you must buy a ticket before you board, but this hasn’t always happened.  Unsurprisingly, this inconsistency is also a driver of passenger complaints and why in two reports (‘Ticket to Ride’ and ‘Ticket to Ride 2’) the independent watchdog Transport Focus recommends all train operating companies focus on becoming more consistent, urging fairness and transparency. Therefore we are introducing a consistent on board retailing policy which will strip out this uncertainty for you - our passengers.
 
From Monday 20 February 2017, we will no longer be selling advance dated fares (those sold in advance of the start date), Weeklies or discounted Anytime fares on board our trains. Those who legitimately couldn’t purchase a ticket will be able to buy the ticket they wanted on board or at the most suitable point including any discounts or railcards.  And you can get the best priced tickets from any of our ticket offices or ticket vending machines, or online at southeasternrailway.co.uk – where you can also get our new smart card, The Key.

Can I use my Railcard on board or purchase a discounted ticket such as Kids for a Quid?

If you have been unable to purchase your ticket at a station - there was no available ticket buying options, the ticket you wanted was not available or queues were too long, then you can purchase a discounted ticket or a ticket using a Railcard on board the train. 
 
Where this is not the case and there were ticket buying options available - no queues and no reason not to buy before you board - then you will only be able to purchase an undiscounted Anytime Fare. 
 
To get the best value fares and benefit from numerous discounts and offers, please buy before you board at one of our ticket offices, online, with your smart card (The Key) or at a Ticket Vending Machine. 

There is no ticket office at my station, I couldn't get the ticket I needed from the machine and there was no one to speak to. What should I do?

The National Rail Conditions of Travel state you must buy before you board. If you arrive at one of our stations and are unable to get the ticket you need because the services weren’t available to do so, or because your ticket or Railcard wasn’t listed, you will be given the opportunity to purchase one on board where you should locate the conductor and buy one. If there is no conductor on board, you must buy a ticket at the next available opportunity.

Where the ticket purchasing options are available you are expected to purchase a ticket to a station within your journey. If you’re travelling to a station beyond those we serve, at the next available opportunity you should purchase a Single or Return fare for your additional journey. Where it is cheaper, you’ll simply be charged an Excess fare for the difference in fare already paid and the price of the applicable Single or Return fare for the whole journey from your originating station to your destination station. If you used a Railcard for the ticket you already hold then you can use a Railcard for the excess or additional ticket.

Will I receive a penalty fare for travelling on a train without a ticket?

The National Rail Conditions of Travel state you must buy before you board. If you arrive at one of our stations and are unable to get the ticket you need because the services weren’t available to do so, or because your ticket or Railcard wasn’t listed, you will be given the opportunity to purchase one on board where you should locate the conductor and buy one. If there is no conductor on board, you must buy a ticket at the next available opportunity.

Where the ticket purchasing options are available you are expected to purchase a ticket to a station within your journey. If you’re travelling to a station beyond those we serve, at the next available opportunity you should purchase a Single or Return fare for your additional journey. Where it is cheaper, you’ll simply be charged an Excess fare for the difference in fare already paid and the price of the applicable Single or Return fare for the whole journey from your originating station to your destination station. If you used a Railcard for the ticket you already hold then you can use a Railcard for the excess or additional ticket.

I don’t know how to use the machines and my station isn’t manned. How am I meant to get a ticket?

If you’re not sure how to use our ticket vending machines our customer services team are on hand to talk you through the process. There are also many other ways to easily buy before you board. You can get the best priced tickets, including Weeklies, from any Southeastern ticket office or online at southeasternrailway.co.uk – where you can also register for our new smart card: The Key.

There are no ticket buying facilities available at my station, what should I do?

As is the process now, if there are absolutely no means available of purchasing a ticket at your station then you should be able to purchase one on the train. If we are unable to sell you the exact ticket you want – for example you’re travelling to Glasgow – then we will provide you a partial ticket that allows you to exchange at the most suitable point. If you have one, you will be able to use your Railcard for the partial ticket and for the exchange ticket.