Daily Tickets
Got a question about daily tickets?
- Anytime tickets – for more information on Anytime tickets, please visit our Anytime tickets page.
- Off-peak tickets – for more information on Off-peak tickets, please visit our Off-peak tickets page.
- Advance tickets – for more information on Advance tickets, please visit our Advance tickets page.
- High speed supplement – for more information on high speed supplements, please visit our high speed page.
Off-peak tickets are non-amendable. If you'd like to make changes to your journey, you'd need to purchase new tickets and apply for a refund on the original. You have a period of 28 days after the date of travel to apply for any refund.
If you purchased your original ticket online, it has not been printed and you would like to apply for a refund, please sign into your online account, go to 'my bookings', view the booking in question and follow the refund procedure from there.
If your ticket was purchased online or at a station and it has been printed, we would ask that you post them to our Customer Services team at the address below:
Southeastern Customer Services
PO Box 8625
Swadlincote
DE11 1HZ
If the refund is requested before the date of travel printed on the ticket, Southeastern will refund in full and no admin fees apply. If the refund is requested on or after the date of travel printed on the ticket, a £10 admin fee applies.
If you purchased your original ticket online, it has not been printed and you would like to apply for a refund, please sign into your online account, go to 'my bookings', view the booking in question and follow the refund procedure from there.
If your ticket was purchased online or at a station and it has been printed, we would ask that you post them to our Customer Services team at the address below:
Southeastern Customer Services
PO Box 8625
Swadlincote
DE11 1HZ
If the refund is requested before the date of travel printed on the ticket, Southeastern will refund in full and no admin fees apply. If the refund is requested on or after the date of travel printed on the ticket, a £10 admin fee applies.
A child needs to buy an adult fare from their 16th birthday.
We know that some children under 16 may look older than 16, so we do advise that valid ID is carried with the child, just in case they're asked by one of our employees during ticket checks that they have the right ticket for their age.
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