Skip to Buy Tickets Skip to Content Skip to Recite Me Skip to Footer
departures
arrivals
There are also planned engineering works for today Check before travelling
Last updated: 12:07

  • Anytime tickets – for more information on Anytime tickets, please visit our Anytime tickets page
  • Off-peak tickets – for more information on Off-peak tickets, please visit our Off-peak tickets page.  
  • Advance tickets – for more information on Advance tickets, please visit our Advance tickets page.
  • High speed supplement – for more information on high speed supplements, please visit our high speed page.

Off-peak tickets are non-amendable. If you'd like to make changes to your journey, you'd need to purchase new tickets and apply for a refund on the original. You have a period of 28 days after the date of travel to apply for any refund.

If you purchased your original ticket online, it has not been printed and you would like to apply for a refund, please sign into your online account, go to 'my bookings', view the booking in question and follow the refund procedure from there. 

If your ticket was purchased online or at a station and it has been printed, we would ask that you post them to our Customer Services team at the address below:

PO Box 10422,
Ashby-de-la-Zouch,
LE65 9EL

If the refund is requested before the date of travel printed on the ticket, Southeastern will refund in full and no admin fees apply. If the refund is requested after the date of travel printed on the ticket, a £10 admin fee applies.

Super Off-Peak tickets are non-amendable. If you'd like to make changes to your journey, you'd need to purchase new tickets and apply for a refund on the original. You have a period of 28 days after the date of travel to apply for any refund.

If you purchased your original ticket online, it has not been printed and you would like to apply for a refund, please sign into your online account, go to 'my bookings', view the booking in question and follow the refund procedure from there. 

If your ticket was purchased online or at a station and it has been printed, we would ask that you post them to our Customer Services team at the address below:

PO Box 10422,
Ashby-de-la-Zouch,
LE65 9EL

If the refund is requested before the date of travel printed on the ticket, Southeastern will refund in full and no admin fees apply. If the refund is requested after the date of travel printed on the ticket, a £10 admin fee applies.

If you buy a ticket from one of our Ticket Vending Machines (TVMs) and find the same ticket available elsewhere for a lower price, we will refund you the difference. To check if you can get a refund, contact our Customer Services team. Please provide copies of any tickets bought.

A child needs to buy an adult fare from their 16th birthday.

We know that some children under 16 may look older than 16, so we do advise that valid ID is carried with the child, just in case they're asked by one of our employees during ticket checks that they have the right ticket for their age.

Please accept marketing cookies to view this content.