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You can check ticket office opening times on our station information pages

Please check your local station to find out when it's busiest, to minimise the chances of you having to queue.

The fastest way may be to use the Ticket Vending Machines (TVMs) or by buying your train tickets online

Many of our stations have toilets that are open to the public, all the time we have employees there. They are normally locked after our employees leave for the day to prevent vandalism.

Please keep in mind that some of our smaller stations do not have public toilets.

You can check what facilities are available at your local station on our station information page

Most of our stations have bike racks and additional secure cycle parking within hubs and lockers. 

These following Southeastern operated stations have secure cycle hubs:

  • Ashford International
  • Canterbury West
  • Dartford
  • Elmstead Woods
  • Folkestone West
  • Gravesend
  • Greenhithe
  • Knockholt
  • Maidstone East
  • Orpington
  • Strood
  • Chatham (in planning to built)

The hubs are fully enclosed and have dedicated lighting and CCTV and a guaranteed space for your cycle. A small charge is made for those who register for the service to cover the running costs of the cycle hub. 

Subscriptions are available:

  • 3 months - £25
  • 6 months - £35
  • 12 months - £50 

Access to the secure cycle hubs is only possible by registering at the station ticket office. Upon payment of a small subscription fee, the ticket office will issue a personalised programmed key fob to facilitate entry to the facility. 

For more information view our bike policy page.  

There are 'left luggage' facilities available at St Pancras International, London Bridge and London Victoria stations, which have level access.

Please speak with an employee for the location of the facilities.

Yes, please contact Customer Services to book a time to collect, so that the station employees can be forewarned.

Customer Services can also be contacted by:

Southeastern Customer Services
PO Box 10422
Ashby-de-la-Zouch
LE65 9EL

Telephone: 0345 322 7021  (calls are charged at a local rate and may be recorded)
Text Relay number: 18001 0345 322 7021

Please note, while we would like to support all charities as much as possible, we can only allow three collections per charity each year.

Yes, but we need to be sure that whatever you plan to hand out is appropriate. 

Please contact Customer Services to send us an example of the item you would like to distribute, and we will then let you know if we can agree to your request.

You can also contact Customer services by:

Southeastern Customer Services
PO Box 10422
Unit 16 Coalfield Way
ASHBY DE LA ZOUCH
LE65 9EL

If approved, we'll also tell you where or who you will need to report to when you arrive at the station. 

 

Smoking is banned from all areas of our station, this includes the full length of platforms and the entrances to our stations. 

‘No smoking’ posters and signs are in place warning passengers about this.

Electronic cigarette devices cannot be used at our stations either.

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