Station information

A number of our colleagues wear body worn cameras to help secure you and improve their personal safety, as well as use for evidence with prosecutions.

The user decides when to activate the camera. The cameras have a forward facing LED light and if flashing red, the camera is recording. If flashing green, the camera is on standby.

You can check ticket office opening times on our station information pages. 

Please check your local station to find out when it's busiest, to minimise the chances of you having to queue.

The fastest ways to purchase tickets will be via our app, website or via our Ticket Vending Machines.

Many of our stations have toilets that are open to the public, all the time we have employees there. They are normally locked after our employees leave for the day to prevent vandalism.

Please keep in mind that some of our smaller stations do not have public toilets.

You can check what facilities are available at your local station on our station information page. 

Most of our stations have bike racks and additional secure cycle parking within hubs and lockers. 

These following Southeastern operated stations have secure cycle hubs:

• Ashford International
• Canterbury West
• Dartford
• Elmstead Woods
• Folkestone West
• Gravesend
• Greenhithe
• Knockholt
• Maidstone East
• Orpington
• Paddock Wood
• Strood
• Chatham
• Tonbridge
• Slade Green
• Whitstable
• Clock House
• Elmers End
• Petts Wood
• Welling
• Sidcup

New hubs with reduced fees opened in 2023:

• Birchington-on-Sea
• Dover Priory
• Folkestone Central
• Marden
• Margate
• Walmer
• Westgate-on-Sea

Opening soon:

• Swanley

The hubs are fully enclosed and have dedicated lighting and CCTV and a guaranteed space for your cycle. A small charge is made for those who register for the service to cover the running costs of the cycle hub. 

Subscriptions are available:

• 3 months - £25
• 6 months - £35
• 12 months - £50 

Access to the secure cycle hubs is only possible by registering at the station ticket office. Upon payment of a small subscription fee, the ticket office will issue a personalised programmed key fob to facilitate entry to the facility. 

For more information view our bike policy page.  

Due to safety concerns over a potential fire risk from batteries on both e-scooters and e-skateboards, we are going to be restricting their use on our network.

From Thursday 1 June, we are asking colleagues and our customers not to bring e-scooters and/or e-skateboards onto our stations or trains.

Regular scooters will still be allowed as long as they don’t have a fixed or removable battery power source.

The policy change will be in line with many other Train Operating Companies, as well as Transport for London.

For more information visit our e-scooters page.

There are 'left luggage' facilities available at St Pancras International, London Bridge and London Victoria stations, which have level access.

Please speak with an employee for the location of the facilities.

Yes, please contact Customer Services to book a time to collect, so that the station employees can be forewarned.

Customer Services can also be contacted by:

Southeastern Customer Services 
PO Box 8625
Swadlincote 
DE11 1HZ

Telephone: 0345 322 7021  (calls are charged at a local rate and may be recorded)
Text Relay number: 18001 0345 322 7021

Please note, while we would like to support all charities as much as possible, we can only allow three collections per charity each year.

Yes, but we need to be sure that whatever you plan to hand out is appropriate. 

Please contact Customer Services to send us an example of the item you would like to distribute, and we will then let you know if we can agree to your request.

You can also contact Customer services by:

Southeastern Customer Services 
PO Box 8625
Swadlincote 
DE11 1HZ

If approved, we'll also tell you where or who you will need to report to when you arrive at the station. 

Contact us