Station information

A number of our colleagues wear body worn cameras to help ensure your and their personal safety. The footage can also be used as evidence for prosecutions.

Whilst the camera is in standby mode, the front LED will be green. If the LED is flashing red, it's in recording mode.

You can check ticket office opening times on our station information pages. 

Please check your local station to find out when it's busiest, to minimise the chances of you having to queue.

The fastest ways to purchase tickets will be via our app, website or via our self-service ticket machines.

Many of our stations have toilets that are open to the public, all the time we have employees there. They are normally locked after our employees leave for the day to prevent vandalism.

Please keep in mind that some of our smaller stations do not have public toilets.

You can check what facilities are available at your local station on our station information page. 

These following Southeastern stations have secure cycle hubs:

• Ashford International
• Birchington-on-Sea
• Canterbury West
• Chatham
• Clock House
• Dartford
• Dover Priory
• Elmers End
• Elmstead Woods
• Folkestone Central
• Folkestone West
• Gravesend
• Greenhithe
• Knockholt
• Maidstone East
• Marden
• Margate
• Orpington
• Paddock Wood
• Petts Wood
• Sidcup
• Slade Green
• Strood
• Swanley
• Tonbridge
• Walmer
• Westgate-on-Sea
• Welling
• Whitstable

The hubs are fully enclosed and have dedicated lighting and CCTV and a guaranteed space for your cycle. A small charge is made for those who register for the service to cover the running costs of the cycle hub.

Subscriptions are available:

• 3 months - £25
• 6 months - £35
• 12 months - £50

Access to the secure cycle hubs is only possible by registering at the station ticket office. Upon payment of a small subscription fee, the ticket office will issue a personalised programmed key fob to facilitate entry to the facility.

Visit our bicycles page for more information.

Due to safety concerns over a potential fire risk from batteries on both e-scooters and e-skateboards, we're restricting their use on our network.

As of June 2023, we've been asking colleagues and our customers not to bring e-scooters and/or e-skateboards onto our stations or trains.

Regular scooters will still be allowed as long as they don’t have a fixed or removable battery power source.

The policy change will be in line with many other Train Operating Companies, as well as Transport for London.

For more information visit our e-scooters page.

There are 'left luggage' facilities available at St Pancras International, London Bridge and London Victoria stations, which have level access.

Please speak with an employee for the location of the facilities.

Yes, please contact Customer Services to book a time to collect, so that the station employees can be forewarned.

Customer Services can also be contacted by:

Southeastern Customer Services 
PO Box 8625
Swadlincote 
DE11 1HZ

Telephone: 0345 322 7021  (calls are charged at a local rate and may be recorded)
Text Relay number: 18001 0345 322 7021

Please note, while we would like to support all charities as much as possible, we can only allow three collections per charity each year.

We do not allow the distribution of promotional items or materials at our stations.

For more information, please contact Customer Services.

You're welcome to take photos and record videos on our trains and at the stations that we manage. If you're going to do more than just take a quick snapshot, then please ask permission from any of our employees – especially if any of them will end up in the photo.

You won't be permitted to take photos or record from non-public areas of the station, and we ask that you consider other passengers and our employees so that you don't cause an obstruction.

Flash photography is banned at our stations, as it can cause distractions for our employees during safety-critical operations.

If you're taking photos or recording video for publication, permission must be sought beforehand. Taking photos and recording videos on our trains or at our stations must only be for private or non-commercial purposes.

We recommend reading the guidance provided by National Rail on photography and filming.

Contact us