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On Track app

Access personalised, real-time information and super-fast journey planning for all Great Britain train journeys

Access real-time information

Access personalised, real-time information and super-fast journey planning for all Great Britain train journeys. Our On Track app enables you to quickly see your common journeys, platform changes and live departure information. You can also buy train and car park tickets and see Tube updates.

 

Download it FREE from the App Store or Google play

 




Features include

  • Personalised, real-time dashboard that presents train times, platform information and live service updates for the journeys you make regularly
  • Easy-to-use journey planner with fewer steps delivering faster results for all national train routes
  • Buy train tickets on the go and collect at the station
  • Live departure and arrival boards
  • See your route on an interactive map, with stops and interchanges clearly marked
  • Detailed breakdown for each individual leg of your journey - including the current location of your train
  • Check all station facilities including mobility access
  • Quickly see personalised London Underground line status updates
  • Pay for car parking at Southeastern, Southern and London Midland train stations
  • Submit 'Delay Repay' claims straight from your mobile
  • Powered by data from National Rail Enquiries, Southeastern and Transport for London, this new free app, designed with the help of our travellers
    lets you customise what you see for rapid access to the information you need on the move


What our customers say

“I love all the personalisation. Feels more like my app than other travel apps” J. Bruce

“As a free app it knocks the socks off anything out there” Steven Dinnage, Brighton

“Love that the app will link to buy tickets from my searches - no longer need to use two apps” C. Nunn, Scarborough

On Track App Top Tips

How can I get the app?

Search 'Southeastern On Track' in the Apple App Store or Google play.

How much will the app cost to download?

Nothing, the app is absolutely free.

Why isn’t there an app for other Smartphones such as Windows and Blackberry?

We are looking at the possibility of other apps and a Windows version will be coming soon. In the meantime, please use our mobile-friendly website with these devices. 

What if I have some comments or feedback on the app?

We would love to hear your feedback. You can feedback directly through the app (within the customer services menu option), by contacting our customers services team, or by leaving feedback in either of the app stores.

What if I cannot get the app to work?

Please contact our customer services team who can help on 0345 322 7021.

Can I plan journeys and buy tickets for stations and journeys outside of Southeastern?

Yes, you can plan any journey and buy tickets for any journey in Great Britain, with no commission charges.

How do I add a railcard?

Once you have planned a journey, select the three dots on the top right of the screen to see more options. You will see an option to add a railcard. Please note that once a railcard is selected, all prices displayed in the app will reflect the railcard discount. Railcards will automatically apply to all journeys planned subsequent to selecting a railcard. To remove a railcard, repeat the steps above and select none on the railcard screen.

How do I select specific train operators for journeys?

Once you have planned a journey, select the three dots at the top tight of the screen to see more options. Select edit a journey and select prefer On Track trains option. This will only apply to the specific journey you are planning and will not automatically apply to future planned journeys. You will need to follow these steps for each journey you plan.

Where do I find out which operator is running a service

Once you have planned a journey, and selected your preferred train and time, you will see each section of the journey beneath a map. If you click into the specific leg or stage of the journey you will see the name of the train operator at the top of the screen, above the stops on that stage of your journey.

How can I find out how to get to a station?

Select the menu option by swiping left or tapping the yellow/green menu icon at the bottom left of most screens. Select station information from the menu and choose the station you wish to find. By clicking on the map at the top of this screen you will be able to see your own position in relation to the station you have selected. You will need location services turned on within the app for this feature to work. To check if location services are on go to settings, privacy, location services and select on for the app (iOS only).

How do I personalise my dashboard?

You can personalise your dashboard by removing widgets, adding or deleting information within widgets or re-ordering your widgets. To re-order items within your dashboard select the eye icon in the top right corner of the screen, this allows you to re-order or hide any widgets. To update an individual widget select the cog in the top right corner of the widget, where you can add, delete or re-order information.